ShepHyken

APRIL 14, 2024

Here’s a great line from the article: “Every additional penny that is asked of a customer should be put through a rigorous test.” It also includes a short list of what to consider when protecting customer loyalty. Loyalty Programs Should Encourage Competition. Over 90% of businesses today offer a loyalty program.

Net Promoter Score 77

Net Promoter Score Loyalty Programs Customer Service Ecommerce 77

ShepHyken

MARCH 5, 2018

The Six Cs of Loyalty Program Marketing by Rick Boubelik. Colloquy) For loyalty marketers searching for a way to stay ahead of the competition and keep shoppers happy, the Six Cs of Loyalty are a great way to streamline how you’re thinking about each communication, offer or benefit.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

MAY 13, 2024

8 Keys to Making Customer Service a More Positive Experience by Martin Zwilling (Inc. Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. Ease of use. Personalization.

Customer Service 77

Customer Service Loyalty Programs Customer Retention Metrics 77

ShepHyken

FEBRUARY 26, 2018

My Comment: Here’s an interesting take on loyalty programs. Maybe they aren’t as effective as they could be, as the article points out that “retailers are spending mountains of money to retain the very customers they had the least chance of losing to begin with.” Follow on Twitter: @Hyken.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

ShepHyken

APRIL 24, 2023

The Power of Authentic Branding: Connecting with Customers on a Deeper Level by Syed Balkhi (CustomerThink) In today’s competitive marketplace, it is more important than ever to establish a connection with customers. Branding allows you to differentiate yourself from your competitors and show how committed you are to your customers.

Customer Service 13

Customer Service Loyalty Programs Tips Loyalty 13

ShepHyken

MAY 22, 2023

Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers. Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program.

Customer Service 14

Customer Service Loyalty Programs Social Media Culture 14

ShepHyken

JUNE 6, 2022

The strategy I’ve been sharing with my clients is to proactively communicate problems, have 100% transparency (hide nothing), and provide plenty of information and updates. The more information a customer has, the more comfortable they will feel about an experience that’s less than perfect because of the aforementioned reasons.

Customer Service 70

Customer Service Loyalty Programs Hotels Loyalty 70

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Ask questions, brainstorm with it, let it support your communication efforts, write your emails, and much more. Does no one want to see change?

Customer Service 64

Customer Service Loyalty Programs Loyalty Customer Service Training 64

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

ShepHyken

FEBRUARY 18, 2024

While subscription models play a role, a crucial strategy involves identifying customer interests. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup. Science fiction has become reality.

Customer Service 66

Customer Service Net Promoter Score Loyalty Programs Gamification 66

ShepHyken

DECEMBER 17, 2023

As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications. Customers accumulate points for every pound they spend to earn discounts on future products and services.

Customer Service 64

Customer Service Customer Centricity Loyalty Programs Culture 64

CSM Magazine

JULY 1, 2024

Follow-Up : After service, follow up with customers to ensure their issues have been resolved and to thank them for their business. Special Offers : Offer personalized discounts or special deals based on their service history or vehicle type.

Automotive 52

Automotive Customer Service How To Loyalty Programs 52

ShepHyken

OCTOBER 11, 2021

And, it’s not about being “over-the-top,” but simply doing what customers expect. The topics covered include quick response times, providing self-service options, different ways customers can communicate with you (phone, email, chat, text, etc.), What customers don’t want any or all of that?

Customer Service 77

Customer Service Hospitality Rewards Programs Self Service 77

ShepHyken

MARCH 5, 2023

My Comment: Do you want to increase your Customer Lifetime Value? Loyalty programs, incentives for larger orders, cross-sells, upsells, and more are included. My Comment: It’s simple… Customers want a better experience. Plenty of other findings will compel you to create a better customer communications experience.

Customer Service 10

Customer Service Retail Metrics Loyalty Programs 10

ShepHyken

MARCH 23, 2020

Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand. My Comment: With all the messaging, Tweeting, Facebooking and more going on, we sometimes overlook a powerful staple in communication with our customers; email. Follow on Twitter: @Hyken.

Customer Service 54

Customer Service Loyalty Programs Customer Service Training Video 54

CSM Magazine

OCTOBER 25, 2023

An empowered and well-trained retail staff team is key to an unparalleled shopping experience. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. However, a badly trained and disinterested staff team can quickly switch this advantage around.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

ShepHyken

MARCH 23, 2020

Whenever customers receive an automatic welcome email or a purchase confirmation, you’re building their experience with your brand. My Comment: With all the messaging, Tweeting, Facebooking and more going on, we sometimes overlook a powerful staple in communication with our customers; email. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Video 48

ShepHyken

MARCH 31, 2018

For example, Starbucks has an app that drives their loyalty program by rewarding frequent visits and giving incentives for customers to come back more often. In today’s social media landscape, trust is earned through communication on more than one channel. It doesn’t have to be expensive. It’s in the cloud or cyberspace.

Social Media 89

Social Media Self Service Customer Service Marketing 89

ShepHyken

DECEMBER 7, 2020

Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty.

Customer Service 117

Customer Service Self Service eBook Loyalty Programs 117

ShepHyken

JULY 15, 2019

My Comment: This article is a great reminder about what customers expect – if not demand – from the places they do business. Customers expect you to know them, communicate the way they want to communicate, value their time, and more. How to Boost Customer Loyalty Without Using Discounts by Syed Balkhi.

Customer Service 112

Customer Service B2B Loyalty B2C 112