Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

CSM Magazine

DECEMBER 2, 2024

Superior customer service can impact a healthcare organization’s reputation, patient retention, and ultimately, the overall experience for both patients and their families. Additionally, leveraging technology can vastly improve the customer service experience in healthcare settings.

Healthcare 52

Healthcare Customer Service Strategy How To 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Comm100

OCTOBER 8, 2016

Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. Try creating materials like: Seminars/Webinars. Give customers one-on-one attention.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

ShepHyken

JANUARY 29, 2021

This week we feature an article from babelforce, a global cloud communications platform. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 98

Contact Center Call Center Knowledge Base System 98