Remove Communication Remove Customer Success Remove Roadmap
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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

Is this feature central to solving the most critical customer pain points identified in our strategic roadmap? By adhering strictly to its ERP roadmap, SAP ensures every update fits its vision while solving broad customer pain points. Key Questions to Ask: Does this request support our core mission and value proposition?

Feedback 391
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Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

eglobalis

Microsofts enterprise teams include customer success managers and technical account managers who co-own the clients goals. Their KPI is customer adoption and growthnot just support tickets resolved. ABB contributed robotics use cases; Ericsson brought real-time communication tech. Their mission?

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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

Showcase Success Stories : Present case studies of organizations that have benefited from CX transformations to provide tangible evidence of success. Develop a Clear Implementation Plan : Outline a detailed roadmap with specific goals, timelines, and responsibilities to provide clarity on the transformation process.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Some organizations create a detailed CX roadmap that estimates improvements in metrics like net retention rate, customer lifetime value, or average deal size as experience enhancements roll out. Leadership needs to clearly communicate why customer experience is vital and continuously reinforce that message.

B2B 339
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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

You made these goals part of your Customer Experience Success Statement , which helped those in your organization understand not only what’s to know what’s most important for the year, but also how to communicate and measure that success. You did this by formal and informal communication strategies.

Resources 369
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Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On

eglobalis

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. Challenges : Balancing internal resources with customer expectations is always a challenge. It’s important to set realistic timelines and communicate them clearly to customers.

Feedback 516
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Unlocking Employee Will: Driving Business Transformation and Customer Experience

eglobalis

Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success. Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement.