Comm100

AUGUST 1, 2022

For the full low-down and success stories from fellow schools, download the cheat sheet below. Live chat is the perfect communication channel to respond to this need as it allows teams of any size to deliver instant, real-time support. 60% of Gen Z & Millennials use private social media messaging for customer support.

Chatbots 246

Chatbots Omni-Channel Social Media B2C 246

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. What about when they complete a training process or post about your brand on social media? Try these methods: 1. Look for milestones.

How To 372

How To Airlines Social Media Course 372

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Video 98

Experience Investigators by 360Connext

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. The complaints were offered via social media publicly or came through the generic “Contact Us” form on their web site. Start with where you’re already listening.

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

Social Media 97

Social Media Trends Video Groups 97

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Analytics Tools Marketing 99

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Experience Investigators by 360Connext

DECEMBER 10, 2024

If customers download your app, how many never make a purchase? Communicating CX Successes to Executives Its critical for CX leaders to know how to champion their wins with executives and convey key facts quickly. Customer experience leaders, you arent the only ones expected to prove ROI on your initiatives!

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Comm100

OCTOBER 13, 2022

73% of consumers surveyed agree that live chat is the most satisfactory method for communicating with a company. Now five departments across the university use Comm100 Live Chat and Chatbot, and likely more to come.” – Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University. Social media presence.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

Comm100

JULY 23, 2019

With all the talk about customer-centricity and customer experience being the next battleground for corporate growth , even more so than price, it follows that live chat is a mission-critical communication channel. The post The Importance of Always-on Customer Communications appeared first on Comm100.

Communication 117

Communication Social Media Chatbots Customer Centricity 117

GetFeedback

AUGUST 14, 2019

There are a lot of things that change over time; but if your approach to your VoC program — not just the way you capture feedback but also the way you distribute, analyze, act on it, and communicate improvements — has remained stagnant, you’re not only wasting money, you’re doing your customers and your business a huge disservice.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

MARCH 13, 2023

The survey also asked students how they want to be engaged and supported during the pre-enrolment phase, ranking top support factors, preferred communication channels, and speed expectations. You can download the survey results for free below.

Chatbots 241

Chatbots Survey Social Media Report 241

Comm100

JANUARY 25, 2022

According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone. Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS.

How To 246

How To Chatbots Omni-Channel Social Media 246

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. Hotel reputation management has never been more important.

Hotels 195

Hotels Management Social Media Hospitality 195

Comm100

FEBRUARY 11, 2025

Engage students in real-time, across multiple channels : Whether through web chat, SMS, or social media, AI chatbots integrate seamlessly into the platforms students already use. Because its two-way communication, students can respond and send follow-ups right away. The best part? No more dead time.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. A Unified Communication/Video Tool. Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

Lumoa

MARCH 20, 2018

Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Include customer centricity into daily operations and communications inside the company. Download This Guide to NPS for Beginners. social media You might be wondering why social media is on the list.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

C3Centricity

JUNE 5, 2019

They are: Describe : This is done through a product's logo as well as its description on packs and other communications' material. Promote: Promotion can take numerous forms and channels, such as video, social media, TVCs (Television & Cinema), print ads or online advertising. DOWNLOAD FREE TEMPLATE.

Brands 235

Brands Social Media Advertising Measurement 235

Optimove

FEBRUARY 11, 2025

See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Your Social Media Activity : Likes, shares, and comments provide clues about your interests, values, and even your mood. Calculate Your Customers LTV!

Data 64

Data Social Media Trends Analytics 64

GetFeedback

DECEMBER 27, 2018

As a direct means of communication between you and your audience, email is the first place that comes to most people’s minds when they think about distributing an online survey. Studies show that email simply isn’t as sensitive to time as social media outlets can be. make a purchase, download a guide, etc.).

Survey 199

Survey How To Social Media Feedback 199

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends. Read the report today!

Analysis 195

Analysis Software Self Service Social Media 195

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. How to treat every campaign like a marketing experiment Download Now >> 1. Download Now 3.

Tips 59

Tips Strategy Touchpoint Social Media 59

C3Centricity

APRIL 2, 2018

Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Awareness of communications. Website and social media traffic, and conversion rates. You can download the brochure HERE. . Let me explain.

Handbook 275

Handbook Marketing ROI Social Media 275

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. Seamless Post-Purchase Experience Provide fast delivery, easy returns, and follow-up communications to build trust.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Better protection against reputational threats. Customer experience improvement.

Automotive 195

Automotive Management Social Media Feedback 195

Comm100

FEBRUARY 12, 2023

Read below for 5 of the top use cases for chatbots in higher education, and then download the SlideShare for even more ways that schools and students are benefitting from a university chatbot. I think anyone who has a social media account can build a Comm100 Chatbot.”

Chatbots 232

Chatbots Self Service Resources Social Media 232

CX Accelerator

OCTOBER 21, 2019

If you don’t have the Evernote app on your phone, stop what you’re doing and download it. A Unified Communication/Video Tool. Having the ability to meet, communicate, screen share, and host training sessions with the click of a button is a game-changer. Social media is a goldmine for CX professionals for so many reasons.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182

Helen Dewdney

SEPTEMBER 15, 2021

I keep saying that social media isn’t always the best way to complain! In the poll, social media was ranked little more effective than sending a letter when complaining to a retailer. A serious complaint or something that takes more than a few lines to describe is certainly not going to get resolved on social media.

Social Media 64

Social Media Chatbots Retail Fashion 64

Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today!

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Comm100

OCTOBER 8, 2016

A good blog communicates to customers that you care about solving the problems in their industry. Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Advance communications and notices. Enhance your blog.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154