InMoment XI

OCTOBER 17, 2024

That’s why InMoment offers pre-built surveys tailored to your industry, helping you save time and collect customer feedback immediately. From getting to know the customer better to industry-specific queries, these examples provide inspiration for consistently collecting high-quality feedback.

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. Identify Your Target Audience You can build the best product with high-quality customer support behind it. What Is Customer Churn?

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

ECXO

FEBRUARY 3, 2025

Communication is sporadic and often feels impersonal or transactional. Personalized outreach: Instead of generic communication, sales reps provide tailored solutions that feel relevant to the customer. When customers dont feel supported or valued, theyre unlikely to stick aroundeven if your product or service is excellent.

Sales 266

Sales Customer Experience e-support Examples 266

ECXO

AUGUST 12, 2024

Created by DALL-E with all rights reserved to ECXO.org. This article explores the top MarTech solutions that are revolutionizing CX, the challenges the industry faces, and how these technologies are being leveraged across different global markets to drive B2B success. The ECXO is an open access CX Professional Business Network.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. Meanwhile, 59% fail to provide ongoing coaching and support to help agents navigate AI-driven workflows. How successful have these efforts been?

Contact Center 130

Contact Center Self Service Report Trends 130

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Example: A retail company maps out how a customer currently shops on its e-commerce platform and identifies the complex checkout process as an area of improvement to improve the e-commerce customer experience.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

CSM Magazine

MARCH 19, 2025

These days are fading as conversational AI reimagines customer experiences across industries. AI-powered communication is raising the bar, offering instant support and personalized product recommendations that feel surprisingly human. Have you ever spent 45 minutes on hold just to ask a simple question?

Customer Satisfaction 52

Customer Satisfaction Industry e-support Chatbots 52

Comm100

FEBRUARY 9, 2021

But what many people don’t know is just how many ways it can be used for different goals, in different industries. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support.

Examples 211

Examples Industry e-support Abandon Rate 211

AWS Machine Learning

NOVEMBER 21, 2024

Refer to Supported Regions and models for batch inference for a complete list of supported models. This acknowledges linguistic diversity without discrimination, respecting the varied ways in which people communicate. Enable your selected models hosted on Amazon Bedrock. For instructions, see Create a guardrail.

Guidelines 111

Guidelines e-support Call Center Culture 111

CSM Magazine

OCTOBER 21, 2024

Customer service is a crucial component in the highly competitive no ID verification casinos industry. Offering effective customer support helps ensure that players are satisfied, reassured, and more likely to return. For online casinos, simple and effective communication methods make a notable difference.

Industry 52

Industry Customer Service e-support Social Media 52

Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

eglobalis

JULY 2, 2024

Widely adopted across industries, NPS has faced increasing scrutiny for its limitations in offering a complete view of the customer experience. Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner.

NPS 461

NPS Feedback Net Promoter Score B2C 461

Comm100

OCTOBER 31, 2024

With this strategy, you leverage relevant communication channels to interact with the right people and generate traction. Conversational marketing is the process of interacting with your audience at a personal level through relevant communication channels. What’s Conversational Marketing ? There are countless brands.

Marketing 130

Marketing Chatbots Social Media e-support 130

Calabrio

MARCH 31, 2025

Though its been around since the 1960s , generative AIs power first turned most heads outside the computer science lab when tools like MidJourney and Dall-E emerged with their ability to generate realistic imagery based on text inputs. Assistance Tools Support Agents in Real Time Equip your agents with a real-time co-pilot.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

CSM Magazine

NOVEMBER 26, 2024

The mortgage industry has come a long way from piles of paperwork and lengthy approval processes. Here’s how technology is revolutionizing customer service in the mortgage industry. Technology has stepped in to simplify this with secure document portals, e-signatures, and automated tracking systems.

Industry 52

Industry Technology Customer Service e-support 52

ECXO

DECEMBER 25, 2024

Instead, it involves creating open, continuous communication channels that allow companies to truly understand their customers pain points, preferences, and aspirations. Map the Customer Journey What to Do: Identify every touchpoint a customer has with your business, from awareness to post-purchase support.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

AUGUST 12, 2024

This approach underscores the importance of clear communication and understanding how each interaction can impact a user’s financial decisions, customer relationships, and overall satisfaction. Core Principles of Successful Digital Product Design User-Centered Design: Prioritizing the needs and behaviors of end-users is crucial.

User Experience 395

User Experience Case Study Financial e-support 395

InMoment XI

MAY 31, 2022

They’re likely finding you, and communicating with you, in different ways depending on demographic and psychographic variables. In the post-acquisition phase, Customer Success and Support own certain customer touchpoints, and are likely already gathering feedback about them from customers. Here are some more examples by industry.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

CSM Magazine

MARCH 19, 2025

Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way. Traditionally, companies have relied on human translators or multilingual support teams, but these methods are costly, slow, and difficult to scale. The Growing Need for AI in Customer Support 1.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

Calabrio

APRIL 11, 2025

Furthermore, effective contact center training is key to keeping agents engaged and driving operational efficiency, supporting cost reduction and improved contact center productivity. Ask: How does training need to support larger company objectives, such as launching a new product, improving compliance adherence, or reducing customer churn?

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

InMoment XI

JANUARY 12, 2024

The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?

e-support 195

e-support Healthcare Multi-Channel Call Center 195

GetFeedback

AUGUST 14, 2019

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. It’s an interesting mix of industries at the top. Customers change: E xisting customers leave, and new ones come along. Strengths and weaknesses change: Weak signals become strong signals.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Calabrio

MARCH 5, 2025

It’s a pillar method of a customer-centric strategy, processing feedback across various channels, from online chat to support by phone. Let’s consider an e-commerce platform that aims to develop its customer experience through a detailed VoC program. Recommend content: Suggest options based on previous actions or interests.

Contact Center 100

Contact Center Omni-Channel First Call Resolution Net Promoter Score 100

AWS Machine Learning

APRIL 1, 2025

Foundation models (FMs) and generative AI are transforming enterprise operations across industries. Possible use cases Automated Reasoning checks can be applied across various industries to promote accuracy, compliance, and reliability in AI-generated responses while maintaining industry-specific standards and regulations.

Policies 121

Policies Guidelines e-support System 121

Lumoa

FEBRUARY 20, 2018

Although customer experience management is a complex process, that differs in every company and industry, it can be adjusted to the same plan. Leaders in variety of business industries use NPS , which makes NPS a great benchmarking tool. Provide guidance and communicate changes. Voice of the customer: where to start?

Customer Experience 353

Customer Experience How To NPS Touchpoint 353

GetFeedback

JANUARY 19, 2020

Post-Purchase: How will the customer get access to the solution/service, learn how to use it, and get support? Here’s some general advice from the e-book How to Use Customer Loyalty Metrics: NPS, CES & CSAT : . Why not use the same technique to ask for web experience feedback with a reward of a research report or e-book?

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Retently

NOVEMBER 29, 2024

Key Takeaways First impression surveys are most effective when sent immediately after a key interaction , such as a website visit, a purchase, onboarding, or customer support. Use insights to make meaningful changes, and communicate these improvements to your customers. Let’s dive in and see how to make those first moments count!

Survey 121

Survey Ecommerce Feedback e-support 121

Kayako

MAY 30, 2017

I have selected these videos because each one has influenced our customer relationships and deepened our understanding of how to provide better customer support. When companies hire employees who truly share the company’s vision—and then inspire and support them as they strive to meet this vision—magic happens.

Loyalty Programs 198

Loyalty Programs e-support Self Service Video 198

Magellan Solutions

MARCH 5, 2023

Hiring a virtual assistant is becoming in demand these days across different industries. If you are one of those companies that need virtual assistance and are quite hesitant if this will be a good step for your business, learn how different industries utilize it.

Industry 98

Industry e-support Healthcare Social Media 98

ECXO

JULY 22, 2024

Key components include: Clear Communication: Benefits should be communicated clearly, supported by user-friendly interfaces and personalized experiences. Tailored Walkthroughs: Customized guides and welcome messages introduce key features and benefits, making users feel supported from the start.

B2B 207

B2B Customer Experience Self Service e-support 207

Comm100

MARCH 6, 2022

Knowing this, many credit unions assume that most of their members prefer traditional communication such as telephone and are not as comfortable with digital services and channels. LMCU, Jasmina Duric, Manager of E-Services and Support Department. Future members demand digital support.

Chatbots 225

Chatbots e-support Banking Engagement 225

InMoment XI

JULY 11, 2024

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. Speech Analytics Uses Cases & Examples The applications of speech analytics are not limited to one industry or use case. What is Speech Analytics?

Analytics 195

Analytics Contact Center e-support Healthcare 195

Retently

OCTOBER 23, 2024

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. CES surveys , on the other hand, look into the amount of effort a customer puts into completing a specific task, such as making a purchase or contacting customer support.

Ecommerce 110

Ecommerce Survey Retail NPS 110

Storyminers

JULY 31, 2017

I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story. In your opinion which industry is leading the way for organizational Customer-Centric Culture?

Customer Experience 153

Customer Experience e-support Chatbots Comparison 153

CSM Magazine

APRIL 10, 2025

Conversational AI refers to technology (like AI-powered chatbots) that enables automated communication, mimicking human interactions through text or voice. Personalized Experiences AI-powered tools analyze customer data in real time, personalizing communication to match individual needs and preferences. What is Conversational AI?

Chatbots 52

Chatbots e-support Healthcare Interaction 52

Experience Investigators by 360Connext

JUNE 22, 2021

They’re all getting automatically e-charged and they seem happy because they’re not complaining. Did they seek support at similar times or stop engaging with the product or relationship manager? Set up triggers at intervals throughout the onboarding process to reach out and see if that customer needs support.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297