InMoment XI

JULY 18, 2022

When you break down those silos and create channels of communication across departments, your business will see more success in the areas that matter most! For more information on using feedback throughout your organization, read our ebook here!

Feedback 369

Feedback Culture eBook Customers 369

Comm100

MAY 19, 2020

What you may not be aware of, though, is how exactly live chat benefits your business when compared to email, phone support, instant messenger services and other communication platforms. Recommended for you : The Top 10 Live Chat Software Vendors Reviewed. Here’s a quick rundown of some of the biggest live chat benefits: Reduce expenses.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Optimove

OCTOBER 29, 2024

Download Now: 9 creative email tactics Download Now>> Message Amount: Striking the Right Balance Nearly a quarter (23%) of consumers want fewer emails from brands they subscribe to, with 7% feeling bombarded by excessive communications.

Trends 52

Trends Marketing eBook Consumers 52

Optimove

OCTOBER 14, 2024

Allow customers to set communication preferences—including how often they want to receive messages and which channels they prefer. Empowering customers to control the frequency of marketing communications builds trust and helps prevent them from feeling overwhelmed.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Experience Investigators by 360Connext

DECEMBER 10, 2024

Communicating CX Successes to Executives Its critical for CX leaders to know how to champion their wins with executives and convey key facts quickly. My teams customer lifetime value and key metrics calculator can help you see how small improvements can make big differences.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Read this guide to do this for live chat.

Government 243

Government CRM eBook Software 243

InMoment XI

MARCH 2, 2022

The financial and time investment comes through macro culture maturity assessment, targeted qualitative and quantitative employee research focused only on their connection, and commitment to, company culture, and development of communication, process, and other techniques for building and sustaining greater connection with and by employees.

Culture 195

Culture Connections Company eBook 195

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat. Get ebook now. Free eBook. The Journey to Improving International Student Engagement.

Engagement 130

Engagement Tips eBook Chatbots 130

GetFeedback

AUGUST 14, 2019

You might prioritize communication style and assurance that you understand the details of your visit. For example, content and education-based businesses are using CSATs to understand the value of an ebook or a blog post by administering a survey after a user has consumed information. On a scale of 1–5, how helpful was this article?

Customer Satisfaction 268

Customer Satisfaction Survey eBook Industry 268

Comm100

OCTOBER 25, 2021

If you want a more in-depth look into this topic with top tips and tools you can use to achieve improved student experiences and engagement, take a look at our new eBook –. Get ebook now. Free eBook. On social media, the public nature of communications means that it’s especially important to maintain branding in interactions.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Comm100

JULY 5, 2022

Research shows that 45% of users already prefer chatbots as the primary mode of customer service communication. . For more detailed support with building your Comm100 chatbot, you can read our full eBook here – Know Before You Bot: Straight answers to the 10 most important questions about getting started with chatbots. .

Chatbots 244

Chatbots How To eBook Resources 244

CX Journey

JANUARY 4, 2017

Back in November, I wrote a post about a whitepaper I penned for GMC Software on how the worlds of customer communications management (CCM) and customer experience collide, without question. It supports that much-needed focus on communications, which is often an overlooked part of the customer experience. Anne Morrow Lindbergh.

eBook 127

eBook Software Communication Customer Journeys 127

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. Download the ebook today. Learn more about developing an effective customer experience management program with Salesforce.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Daniel Group

APRIL 23, 2021

We’ve learned through our extensive research that this is just what happens when “Communication” is mentioned as something that went well! On the flipside, if “Communication” is mentioned that something that needs improve, your score may take a 40 point dip. Effective Communication is Hard—Let’s Simplify.

Feedback 124

Feedback Net Promoter Score B2C eBook 124

InMoment XI

NOVEMBER 21, 2022

One best practice for engaging with customers in this way is to design an open communication and feedback channel. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!

Loyalty 195

Loyalty How To eBook Social Media 195

Comm100

MAY 13, 2020

No matter which channel your customer reaches out from, you will have to assign this communication to an agent. The COVID-19 storm brought about changes to the virtual landscape that have made it more critical than ever for your agents to implement video or audio calls to communicate effectively. Include robust reporting.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Kerry Bodine

JANUARY 17, 2017

I’m thrilled to announce the publication of our latest FREE eBook: The 2017 Customer Experience Outlook. To communicate honestly. I hope you’ll find the ideas in this eBook both useful and inspiring for the year ahead. And largely, it was our need to connect with each other: To build bridges across our organizations.

Customer Experience 84

Customer Experience eBook Customer Journeys Customers 84

NICE inContact

OCTOBER 2, 2019

Channels include communicating with customers on social media, online chat, SMS / text, video chat, IVR, mobile apps, chatbots, and service via a home electronic virtual assistant device. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information.

Self Service 150

Self Service Omni-Channel Contact Center eBook 150

Optimove

MARCH 12, 2025

Retailers can use data-driven insights to personalize communication across email, SMS, and other marketing channels. Establish Year-Round Accessible Customer Communication Maintaining clear and consistent communication fosters trust and customer retention.

Retail 52

Retail Sales Strategy Marketing 52

InMoment XI

OCTOBER 3, 2024

Taking the time to schedule regular check-ins, personalize communication, and remember important dates such as client anniversaries will help strengthen personal relationships and improve client retention. Effective account management requires communication across multiple departments to ensure a cohesive experience.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Comm100

APRIL 27, 2020

This diversity in communication channels requires that companies structure their workflows and route incoming messages efficiently to deliver on the omnichannel promise. With omnichannel, the agent in this example, Jennifer, can still see the customer’s entire history of communication with the company. Download Now.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Kayako

OCTOBER 6, 2015

What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. Here’s an example of how this would look, from the table of contents for a Kayako ebook: The Ultimate Guide to Communicating Product Feedback. You just click on PDF, and your ebook is done.

eBook 120

eBook Marketing Case Study Study 120

Comm100

JUNE 24, 2020

Whether you are looking for a live chat or full customer engagement partner, Comm100 provides the flexible online communication that highly regulated industries need to keep up with changing service standards, while keeping data secure. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

Comm100

NOVEMBER 30, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Professional customer service agents understand that all face to face communication is made up of three different elements: Words, tone, and body language. Download Now. Words, Tone and Body Language. Live Chat School.

Training 112

Training Customer Service eBook Tips 112

BlueOcean

FEBRUARY 19, 2025

Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. It requires careful planning, effective communication, and precise execution to ensure there is no disruption to your operations and no negative impact on your customer experience.

Customer Care 156

Customer Care How To eBook Training 156

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. This means training employees, redesigning systems, establishing internal communication channels and aligning rewards with the achievement of set goals. Improving touch points and customer interactions.

Strategy 344

Strategy Customer Experience How To Customer Journeys 344

Comm100

MAY 10, 2018

Customer complaints can also reveal breaks in communication between a corporation and its customers. Recommended for you: [eBook] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download this eBook to learn more on how to prevent, deal with, and follow up on difficult customers. Source: Twitter.

Customers 229

Customers eBook Policies Customer Service Training 229

Comm100

DECEMBER 15, 2020

Resellers around the world partner with us to capitalize on the growth of live chat and digital customer communication, including companies like EY, IBM, Mphasis, Attando.io, and Unima. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. Live Chat Buyer's Guide.

eBook 130

eBook Omni-Channel Contact Center Knowledge Base 130

Comm100

APRIL 17, 2018

One of the primary objectives of customer feedback is establishing a communication process with your customers. Prioritizing communication with your customers gives you a lot of insight to help you create better products, experiences or improve customer service. Timing is Everything.

Feedback 214

Feedback How To Roadmap Survey 214

Comm100

AUGUST 28, 2023

Read the guide eBook The post Unlocking Digital Transformation in Higher Education – A Checklist for Success appeared first on Comm100. Before you can begin implementing such a strategy, you need to know where you currently are on this higher ed digital transformation journey.

Handbook 130

Handbook eBook System Course 130

Comm100

NOVEMBER 10, 2020

In today’s digital-first world, live chat has become the most popular digital communication channel. With white-label live chat, you can provide your customers with the most popular digital communication software with a click of your fingers (almost!) Free eBook. 46% of customers prefer live chat compared to just 29% for email.

eBook 130

eBook Automotive Software Healthcare 130

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 116

Customer Service Self Service eBook Loyalty Programs 116

Comm100

DECEMBER 8, 2020

This not only gives the customer the choice to interact with the agent how they want to, it also helps the agent to resolve the query in the most appropriate and efficient way because each type of communication is suited for different scenarios, questions and customers. Free eBook. Free Live Chat Software for Unlimited Agents.

Software 130

Software Video eBook Interaction 130

C3Centricity

MARCH 18, 2020

Borders bookstores who didn’t get into eBooks. Motorola , once the leader in smartphones, who didn’t embrace new communications technology. Are you using the right communication channels? Sony who resisted MP3 and lost the portable music player market that they had led for years.

Marketing 240

Marketing Advertising Brands Consumers 240

C3Centricity

DECEMBER 1, 2020

To Listen Attentively and Communicate Appropriately”. “To It is available in Hardback, Paperback, EBook and AudioBook formats. Bayer takes responsible marketing much further, highlighting the integrity of its marketing and sales in term of four commitments: “To Comply with Laws, Regulations and Good Business Practices”. “To

Marketing 256

Marketing Customer Centricity Industry Data 256

ShepHyken

SEPTEMBER 27, 2021

In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer confidence to continue doing business with you.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20