BlueOcean

OCTOBER 22, 2020

Tight communication between all stakeholders (trainers and trainees) and support functions (hello, IT, we’re looking at you here) is essential. Communication is key. For agents going through training, you should set the expectation that this won’t be a passive experience. Making Virtual Agent Training Work for You.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Interactions

JUNE 25, 2020

Naturally, I picked up the phone and dialed their 800 number to schedule my delivery, only to be put on hold for over 25 minutes before speaking to an agent. I tried using the chat on the website and in the app, but every channel of communication gave me the standard ‘delay due to COVID-19 message’. Virtual Agents can help.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Interactions

APRIL 9, 2020

And when it comes to customer experience, it’s important that especially during times of uncertainty and chaos, communication is still efficient and customers have the ability to ask questions and get answers without frustration. Streamline messaging and communication.

Contact Center 71

Contact Center Virtual Agent Tips eBook 71

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . AI-powered tools and software provide multiple touchpoints with the customer, breaking the mold of traditional customer service methods and enabling customers to choose their communication platform for proactive solutions. What is Customer Self Service? User Forums.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

SEPTEMBER 2, 2021

If banks are to implement a Conversational AI solution, they must work with experts in the conversation design field so communication still feels natural and effortless to the customer. If the Conversational AI application is able to reach this level of human communication, then virtual agents will equate to a better experience.

Banking 62

Banking Self Service Virtual Agent eBook 62

Interactions

MAY 28, 2020

And, they are more willing to use self-service technologies to communicate with brands. Are you ready for AI or Virtual Agents? To learn more about future-proofing your business, see our eBook. Customers are more accepting of home deliveries than shopping in stores. Where can you automate?

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Interactions

JANUARY 16, 2020

In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. Our advice?

Customer Journeys 87

Customer Journeys Virtual Agent eBook Insurance 87