Retently

OCTOBER 16, 2024

This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. Key Takeaways Email signature surveys enable effortless, real-time feedback gathering directly from daily communications, turning each email into a valuable data collection opportunity.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

AWS Machine Learning

OCTOBER 29, 2024

Furthermore, these notes are usually personal and not stored in a central location, which is a lost opportunity for businesses to learn what does and doesn’t work, as well as how to improve their sales, purchasing, and communication processes. Finally, video or audio files uploaded are stored securely in an S3 bucket.

Video 112

Video Sales Analytics Examples 112

Experience Investigators by 360Connext

NOVEMBER 20, 2014

While with traditional enterprise sales the customer is paying for a one-off purchase that may or may not go hand-in-hand with an annual service fee, SaaS companies are constantly having to cultivate the customer relationship if they are to stay in business. Success means moving the relationship beyond the sale.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

InMoment XI

JANUARY 22, 2025

Real-time updates for inventory and promotions: Sales change weekly, and inventory changes constantly. A Google Business Profile (formerly called Google My Business) is especially essential, as it allows stores to collect Google Reviews and communicate information to searchers, like the business name, address, phone number, and hours.

How To 195

How To Social Media Software ROI 195

Retently

NOVEMBER 29, 2024

Use insights to make meaningful changes, and communicate these improvements to your customers. For instance: In Ecommerce , a confusing checkout process can mean a lost sale. Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most.

Survey 120

Survey Ecommerce Feedback Interaction 120

eglobalis

JULY 31, 2024

By automating these processes, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction. By automating these processes with AI, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction.

Customer Experience 414

Customer Experience Social Media Analytics Chatbots 414

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Strategy Marketing 52

ECXO

JUNE 20, 2023

McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. How do your leaders kick start the process of communicating the renewed purpose. Revisit your journey maps and your customer data to also understand what drive buyers experience before you know about them. Buyers and sales cycles are forever changed.

B2B 367

B2B Brands Innovation Government 367

ECXO

DECEMBER 25, 2024

Happy customers are more likely to return and spend more, contributing to the bottom line in a way that chasing sales numbers alone can’t always achieve. Instead, it involves creating open, continuous communication channels that allow companies to truly understand their customers pain points, preferences, and aspirations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. But we’re also dealing with the uncertainty of external events as well as physical distance and potential disconnection.

Sales 119

Sales Communication Conference Tips 119

Totango

JULY 31, 2024

In] the enterprise sale, you start by signing on the dotted line, so different expectations and skills are needed.” – Karen Budell , Chief Marketing Officer, Totango + Catalyst Shifting from a product-led growth (PLG) model to an enterprise sales motion is a significant move for any SaaS company.

Sales 101

Sales Leadership Industry Tips 101

Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support.

Consumers 98

Consumers Connections Loyalty Customer Expectations 98

Vonage

SEPTEMBER 25, 2018

The advent of the cloud has made it easy for sales, marketing and support to implement systems that unintentionally re-build the data silos that CRM was supposed to knock down. Often, announcements at big technology events represent solutions in search of a problem (or solutions in search of future software development).

Connections 228

Connections Data CRM Contact Center 228

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

Report 69

Report Multi-Channel Analysis Brands 69

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 108

Healthcare Sales Social Media Customer Centricity 108

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Tips Advertising 115

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

Steve DiGioia

MARCH 20, 2023

I’m sitting in our daily staff meeting where we discuss the upcoming banquet events. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. We would go around the table until we discuss each event for that day.

Groups 182

Groups Hotels Course Meeting 182

Kayako

MARCH 21, 2022

No matter how much information companies provide before the sale, most customers will still need help. Consumers feel let down when the pre-sale marketing context differs from after the sale. ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Kayako’s Single View.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

C3Centricity

APRIL 3, 2019

Management are renowned in most organisations for “innocently” posing questions when passing marketers in the corridor or while socialising at a company event. Say what your total budget is, how much you spend on advertising and promotions and what impact that has had on sales, in total. HOW’S THE COMPETITION DOING?

Marketing 277

Marketing How To Advertising Brands 277

Experience Investigators by 360Connext

JUNE 20, 2018

It Starts with A Sale. The Customer Experience begins before the sale, and if your prospects feel their experience with your brand is anything less than divine, they might never make it to even consider a purchase. What if you could capture 10% more sales from your current prospect base? And Then The Sale Goes Awry.

Engagement 179

Engagement Social Media Sales Loyalty 179

C3Centricity

JULY 1, 2019

They then (hopefully) invite relevant employees from marketing, sales, packaging, communications or R&D to watch the interviews or group discussions. They are so busy looking for the answer to the question, that they miss this significant event in the short video. Let me explain.

Culture 234

Culture Exercises Connections Customer Centricity 234

Comm100

NOVEMBER 18, 2021

To do so, they must offer them communication channels that they prefer and simply put – students prefer live chat. Live chat is often touted as an incredibly effective sales tool for eCommerce sites. Every fall, Dawson College runs an open house event for students as an essential part of its enrollment strategy.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232

Comm100

FEBRUARY 9, 2021

From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. Every fall, Dawson College in Montreal runs an open house event for students to visit the college, speak to department representatives, and decide if they want to study there in the coming year. In addition, our sales team loves it.

Examples 180

Examples Industry e-support Abandon Rate 180

AWS Machine Learning

DECEMBER 3, 2024

The risk and impact of outages increase during peak usage periods, which vary by industry—from ecommerce sales events to financial quarter-ends or major product launches. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss.

Customer Experience 107

Customer Experience Ecommerce Analysis System 107

C3Centricity

JULY 2, 2016

They need to be clear and consistently represented in all your communications. According to Wikipedia , a brand is: “a set of marketing and communications methods that help to distinguish a company from competition and create a lasting impression in the minds of customers.” Why we Buy Brands. SOURCE: Wikipedia.

Brands 240

Brands Marketing Advertising Measurement 240

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Prioritize sales efforts. Identify Ideal Customer Profiles (ICPs).

Analytics 195

Analytics Data Effort Score Social Media 195

Experience Investigators by 360Connext

JANUARY 5, 2021

Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way. Team members want to deliver their best, and it’s critical that the definition of this is well-articulated and communicated throughout their experience. Get it here.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

Retently

MARCH 17, 2025

Ensure the offer terms are clear and well-communicated. SMS Marketing (Postscript, Attentive) Delivers targeted messaging, tracks conversion rates, and enhances direct customer engagement through real-time SMS communication. hours due to high ticket volume after Black Friday sales. more shipping issues during holiday sales).

Report 90

Report How To Effort Score NPS 90

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

CRM 96

CRM Sales Report System 96

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

GetFeedback

FEBRUARY 10, 2020

Graham Clark , sales and marketing manager at B Cellars, was born and raised in the Napa Valley and has been working in the wine industry for over a decade. Throughout his career, he’s worked with hundreds of wineries to further their sales, marketing, and communication efforts with individual wine consumers.

Self Service 218

Self Service Hospitality Survey Effort Score 218

Storyminers

JULY 8, 2020

Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! The Rule of 2: Communication is the most important lesson to learn Nigel Risner How we communicate to ourselves determines how we speak to others. FORBES called this…. ‘A A Game Changer’.

Competitive Advantage 162

Competitive Advantage Culture ROI Customer Centricity 162

eglobalis

AUGUST 13, 2024

Samsung Electronics itself is divided into several key segments: Consumer Electronics (CE), Device Solutions (DS), and IT & Mobile Communications (IM). Product launches become global events, and customers are willing to queue for hours to get the latest device. However, this following lacks the fervor seen in Apple’s fan base.

e-support 497

e-support Innovation Customer Centricity Loyalty 497