BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Table of contents Why restaurant social media marketing is important?

Social Media 104

Social Media Tips Marketing Video 104

InMoment XI

MAY 31, 2022

Example of a segmented journey map. They’re likely finding you, and communicating with you, in different ways depending on demographic and psychographic variables. If your company advertises via billboard, for example, that can be hard to track, even if you survey customers. Here are some more examples by industry.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

InMoment XI

OCTOBER 29, 2024

For example, by selling the same product at a lower price, your competitor could convince your customer to try them out. For example, if your cafe offers free WiFi, you’ll attract many of these customers. Focus on effective communication. Build a community around your offerings. Meet customers where they are.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

eglobalis

NOVEMBER 3, 2024

For example, a cybersecurity firm might prioritize trustworthiness, transparency, and proactive problem-solving in every client interaction, aligning its CX strategy with these values to build credibility and reinforce its commitment to security.

B2B 510

B2B Culture Innovation Loyalty 510

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 22, 2024

For example, if a specific integration is in popular demand, implementing it can improve retention and satisfaction. For example, a recent change in your pricing model could explain the uptick in churn this quarter. For example, if you start a month with 50 active users and end with 30, your retention rate would be 60%.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

OCTOBER 24, 2024

They aim to convert leads to closed deals, identify the most successful business activities, and manage the communication between businesses and current customers. They integrate with apps, websites, and social media to provide a consistent customer experience across all channels.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

ECXO

MARCH 6, 2025

For example, top companies define a concise CX aspiration aligned to their brand promise such as being the easiest partner to do business with, or providing a truly consultative, trusted advisor relationship and ensure it ties directly to business objectives. This vision serves as a North Star that guides the entire program.

B2B 330

B2B Customer Journeys How To Effort Score 330

InMoment XI

DECEMBER 18, 2024

71% of customers expect personalized communication, and 76% are frustrated if contact centers cant meet these expectations. For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Calabrio

MARCH 5, 2025

How to Improve (+Examples) Share What is first call resolution? Here’s the formula: Total Resolved Cases / Total Number of Cases x 100 For example, if 40 out of 120 interactions in a month are resolved on first contact, FCR rate will be 33%. Analyze feedback from surveys and social media to identify recurring problems.

First Call Resolution 100

First Call Resolution Examples Contact Center How To 100

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. AI tools for social media transform this complex process into a streamlined operation, helping you boost engagement while saving hours each week.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

ECXO

FEBRUARY 3, 2025

Communication is sporadic and often feels impersonal or transactional. Example: A potential customer fills out a form on your website. Personalized outreach: Instead of generic communication, sales reps provide tailored solutions that feel relevant to the customer. Example: A prospective customer requests a demo of your service.

Sales 247

Sales Customer Experience e-support Examples 247

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing. As AI evolves, chatbots will become better.”

Customer Experience 414

Customer Experience Social Media Analytics Chatbots 414

InMoment XI

NOVEMBER 13, 2024

Active churn is when customers cancel their service and communicate their decision to the business. For example, a subscription that ends without renewal or communication from the subscriber. For example, you can send gift cards to at-risk customers after their next purchase. It informs effective marketing strategy.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

JANUARY 22, 2025

For some, it will communicate nothing at all. Use whatever methods you have (website, social media, and other marketing channels) to highlight or showcase great positive reviews. One small example is automating the process of sending review requests. A lack of reply is a much bigger risk.

Management 195

Management Multi-Channel Effort Score Social Media 195

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

InMoment XI

DECEMBER 10, 2024

The most straightforward example is when a customer decides to cancel their subscription. For example, a subscription that ends due to failure to update credit card details. For example, if they havent renewed their subscription or completed a survey in a while, they might be losing interest in your product.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For example, streamlining fulfillment processes ensures on-time deliveries, which builds trust and reduces negative feedback.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

ECXO

DECEMBER 25, 2024

Instead, it involves creating open, continuous communication channels that allow companies to truly understand their customers pain points, preferences, and aspirations. Example Action: Use tools like customer journey mapping software or feedback surveys to visualize and refine key interactions.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Experience Investigators by 360Connext

OCTOBER 5, 2021

We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email. This can be a combination of observation and a more scientific approach of a features gap analysis, for example. Keep your finger on the pulse of social media, user reviews, and customer questions.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. A classic example comes from Amazon.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. Communication Barriers : Language and cultural differences can pose challenges, especially when working with offshore providers.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

InMoment XI

OCTOBER 17, 2024

Customer Feedback Questionnaire Examples In this section, we will look at examples of good questions to include in your customer feedback questionnaire to capture relevant and useful information. Customers discover your business through various channels, from their colleagues to social media posts.

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

OCTOBER 30, 2024

Clear communication and self-service tools are crucial to their satisfaction. Life insurance customer experience : Life insurance customers need clear, simple communication about policy terms. They appreciate proactive communication on potential risks like weather hazards. This expectation stems from a need for convenience.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

eglobalis

JUNE 27, 2024

This vision should be aligned with the company’s overall strategy and communicated effectively to every department. Communication, continuous change management initiatives, and other strategies are essential to this alignment. Effective communication ensures everyone understands and is committed to the CX vision.

Strategy 443

Strategy Customer Experience Net Promoter Score Customer Centricity 443

InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. This will make it easier for users to navigate.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. When potential clients search for legal services online, they often read Google reviews , visit attorney websites, and browse social media profiles before making a decision.

Management 369

Management Social Media Report Industry 369

Comm100

OCTOBER 31, 2024

With this strategy, you leverage relevant communication channels to interact with the right people and generate traction. Conversational marketing is the process of interacting with your audience at a personal level through relevant communication channels. What’s Conversational Marketing ? There are countless brands.

Marketing 130

Marketing Chatbots Social Media e-support 130

ECXO

AUGUST 12, 2024

Marketing Automation Platforms: Platforms such as Marketo and HubSpot are vital for automating marketing tasks like email campaigns, social media management, and lead nurturing. By leveraging social listening capabilities, companies can monitor customer sentiment and adapt strategies to strengthen customer relationships.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

InMoment XI

NOVEMBER 26, 2024

This often stems from poor internal communication, outdated technology, or inefficient processes. Example: A SaaS company creates a buyer’s journey map to understand how potential customers discover their product, research competitors, and make decisions. It typically covers awareness, consideration, and decision.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

ECXO

OCTOBER 30, 2024

Implementing data analytics and customer relationship management (CRM) tools can help businesses tailor their offerings and communication effectively. For example, using artificial intelligence to analyze customer behavior allows brands to predict needs and provide tailored recommendations. Clear and concise communication is critical.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

InMoment XI

FEBRUARY 3, 2025

For example, a give us another chance message feels bizarre to happy users but might be just the ticket to regain someone with a negative sentiment. For example, say a community discusses an upcoming neighborhood-wide event on social media.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

InMoment XI

JANUARY 9, 2024

What are Some B2B Customer Experience Examples? Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Clearly communicate pricing, terms, and conditions.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

GetFeedback

JANUARY 19, 2020

For example, a few hours after checking into my hotel, I got an email with this message. The most common way to listen is with surveys like those in the foregoing example. Surveys are an example of solicited feedback. Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

ECXO

JULY 29, 2024

This vision should be aligned with the company’s overall strategy and communicated effectively to every department. Communication, continuous change management initiatives, and other strategies are essential to this alignment. Effective communication ensures everyone understands and is committed to the CX vision.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. For example, talking about that experience gives your customer the idea that you get their pain points and you’re the person they can rely on. Let’s take a look at Buffer , a social media management company as an example.

Customer Experience 397

Customer Experience Social Media Customers Video 397