NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 136

Contact Center Gamification Management Social Media 136

rethinkCX

FEBRUARY 17, 2025

AI-powered personalization helps subscription services curate content, suggest relevant products, and customize communication to maintain user interest. Leveraging customer data to offer dynamic pricing, exclusive offers, or customized communication increases retention ( McKinsey ). Exclusive events or content for long-term members.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Optimove

JANUARY 6, 2025

Seamless Post-Purchase Experience Provide fast delivery, easy returns, and follow-up communications to build trust. Loyalty Programs Encourage repeat purchases through rewards, tiered benefits, or seasonal incentives enhanced by gamification elements like progress tracking, achievement badges, and challenges.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Lumoa

FEBRUARY 21, 2023

This is critical because it allows us to progress from an idea to a complete initiative to launch a product or communication at the same rate that we used to. This includes being able to successfully guide customers to different information resources or communication channels, as well as being able to resolve contact inquiries.

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

Optimove

DECEMBER 31, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Top 25 Insights: Personalization at Scale : Over 70% of consumers now expect personalized communication tailored to their preferences, not just their demographics.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

GetFeedback

APRIL 17, 2019

If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. Logging customer problems can be easier, more secure and even automatic due to the integration of communication channels with your customer service tool.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Experience Investigators by 360Connext

JUNE 22, 2021

Are they asking for follow-up communication or training and not getting it? Others might be motivated by gamification. This means the customers who had relationships with the brand start receiving communications as if they didn’t. Ask for input – don’t just offer training or webinars that are solely product-centered.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

TechSee

SEPTEMBER 29, 2020

Average Handle Time (AHT) is a traditional contact center KPI that measures the average duration of a communication between an agent and a customer. .” Techniques to optimize time. Improve AHT with knowledge bases. Accelerate resolutions with AI-powered agent assistance. Use automation as a force multiplier.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Optimove

JANUARY 20, 2025

Personalized Messaging to Reduce Marketing Fatigue A survey conducted by Optimove Insights among 396 online gamblers found that 86% opt out of platform communications due to receiving too many irrelevant messages. AI-Driven Gamification designed to increase player engagement and retention through personalized gaming experiences.

Sports 75

Sports CRM Marketing Gamification 75

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Other methods of communication to consider are video chat or conference calls.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

BlueOcean

DECEMBER 16, 2019

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

Contact Center 156

Contact Center Gamification Transportation Travel 156

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Vonage

OCTOBER 22, 2015

Better communication – in terms of using your contact system to identify the issues that are causing high numbers of queries and providing the answers customers are likely to require upfront. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

Alida

APRIL 5, 2017

Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. Gamification as a monetization tool can encourage various user behaviors, such as making purchases, in exchange for extrinsic or intrinsic rewards.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

TechSee

JUNE 4, 2019

One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Gamification is an immersive, exciting experience that engages and motivates agents. Get in the game. Make the workplace fun again.

Call Center 117

Call Center Training Technology Gamification 117

TechSee

SEPTEMBER 2, 2020

Ensure robust communication. During times of change or uncertainty, frequent communication is critical. Organizations that communicate effectively are 4.5 Opening the lines of communication in the other direction is just as important. Introduce fun through rewards and gamification. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

BlueOcean

DECEMBER 17, 2018

Constant and Effective Communication. If you’re offering unique holiday products, services, or sales, communication is key – and it should flow through every corner of your organization. Any other changes – such as adjusted priorities or extended hours of operation – should likewise be communicated early and thoroughly.

Contact Center 136

Contact Center Gamification Retail Course 136

Optimove

MARCH 3, 2025

Operators can then communicate with these segments through personalized messaging. Using data to send players targeted promotions and communications based on their individual gaming history can significantly increase loyalty and retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

rethinkCX

FEBRUARY 17, 2025

Brands like Apple, Nike, and Starbucks have successfully built communities where customers feel a sense of belonging ( Forbes ). Customers expect consistent quality, service, and communication. Gamification in loyalty programs to boost engagement. Consistency & Trust Trust is a major factor in brand loyalty.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

ChurnZero

MARCH 7, 2025

Its also worth considering using many communication channels to help extend your message’s reach while reducing the time spent addressing individual issues. You can also personalize your community experience by aligning it with individual personas or stages of the customer journey. 5: Personalize, gamify, and engage.

How To 52

How To Roadmap Self Service Gamification 52

Optimove

NOVEMBER 15, 2022

To build authenticity, marketers really need to dig deep to understand the attitudes, beliefs, and behaviors of their Gen Z audience so they can create campaigns that communicate authentically and creatively. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. Tip #3: Make it snackable.

Tips 105

Tips Gamification Engagement Marketing 105

NICE inContact

JULY 25, 2019

The ability for agents to give feedback and communicate how they feel is a way to engage them that doesn’t require a promotion or raise. Challenges can consistently be given through gamification tools. 2) Ask for Feedback. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Feedbackly

JULY 17, 2023

By promoting active travel options through communication and setting an example, parents play a crucial role in motivating their children also beyond the school environment. The post Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification appeared first on Feedbackly.

Gamification 52

Gamification Feedback Transportation Travel 52

Optimove

FEBRUARY 23, 2025

Multi-Channel Orchestration Web Inbox : Introducing a new owned communication channel, Web Inbox allows brands to deliver persistent, in-platform messages directly within their websites, ensuring marketing and CRM messages feel natively embedded rather than appearing as popups, banners, or overlays.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

TechSee

JUNE 25, 2019

Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

CSM Magazine

FEBRUARY 19, 2025

By prioritizing privacy and communicating openly, developers help users feel secure and confident in using the app for sensitive mental health concerns. Device Fragmentation: Different wearables use varying data formats or communication protocols. Provide simple, clear settings for modifying data-sharing preferences.

Healthcare 52

Healthcare Exercises Gamification Policies 52

TechSee

MARCH 7, 2019

They integrate with existing corporate infrastructure and communicate with employees via chat. Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.

Self Service 104

Self Service Contact Center Gamification Video 104

Experience Investigators by 360Connext

MAY 19, 2020

If they want to communicate via phone or email, we should welcome that and be prepared to interact with them via their channel of choice. If they want to communicate via phone or email, we should welcome that and be prepared to interact with them via their channel of choice. Apply learning to different channels. Click To Tweet.

Connections 143

Connections Gamification Employee Experience Touchpoint 143

NICE inContact

JANUARY 24, 2017

A good change management strategy involves communicating with and engaging your end-users long before your actual Go-Live date. In the week immediately leading up to Go-Live, your Change Management team should shift the focus of these communications and project updates from being educational to being exciting and fun! Provide Updates.

Call Center 120

Call Center Technology Contact Center Gamification 120

Playvox

FEBRUARY 13, 2024

For customer service leaders, it’s an opportunity to constantly hone their interpersonal, decision-making, and communication skills, like active listening—boosting their own professional growth. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

Contact Center 88

Contact Center Gamification Measurement Training 88

C Space

APRIL 28, 2021

Gamification Nation with Americus Reed II, Identity Theorist.

Gamification 40

Gamification Communication 40

Optimove

JANUARY 28, 2025

These events automatically trigger personalized campaign messages in Optimove channels ensuring timely and relevant communication with players during live sports events. Yes, a survey by Optimove Insights found that 86% of gamblers opt out of platform communications due to irrelevant messaging.

Sports 59

Sports CRM Gamification Tips 59

Optimove

DECEMBER 3, 2024

Content personalization ensures bettors receive only the most relevant updates, enhancing their experience and avoiding the pitfalls of generic, one-size-fits-all communication. #3 Check out our AI-Orchestrated Gamification Solution and stay tuned for more updates! For more insights, contact us to Request a Demo.

Sports 52

Sports How To Gamification Tips 52

Playvox

FEBRUARY 20, 2024

Communication can be more difficult when team members are not in the same physical space, and it can be harder to build a strong company culture and sense of community. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.

Management 88

Management Gamification Contact Center Policies 88