Vonage

OCTOBER 22, 2015

Better communication – in terms of using your contact system to identify the issues that are causing high numbers of queries and providing the answers customers are likely to require upfront. Wireless and mobile. Gamification. Many employee gamification programs focus on the ‘employee of the month’. Video and vines.

Technology 120

Technology Customer Service Gamification Wireless 120

CX Accelerator

APRIL 11, 2018

Karin's developed this FREE communication tool (you can download here) to help you have weekly discussions with your employees to be sure everyone is focused on what matters most. Karin Hurt is CEO of Let's Grow Leaders and a former Verizon Wireless executive. Karin was named on Inc.'s Home To CX Accelerator

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 60

Gamification How To Wireless Loyalty Programs 60