InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Provide convenience and speed: Long wait times and cumbersome processes are deal-breakers. But meeting these expectations effectively requires companies to truly listen to their customersa fundamental pillar of excellent customer experience. Todays customers expect companies to: 1.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CSM Magazine

FEBRUARY 19, 2025

Smart Ordering Processes: How AI Optimizes the First Interaction The way guests place orders in restaurants has changed dramatically in recent years. Thanks to AI-powered ordering systems, digital menus, and automated processes, long wait times are becoming a thing of the past. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. This reduces wait times and boosts customer satisfaction.

Data 195

Data Social Media Net Promoter Score Analysis 195

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Regular training and daily communication reaffirm the gold standard. Don’t Make Guests Wait.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Happy or Not

APRIL 1, 2025

Collecting customer feedback at the right place and time allows businesses to understand these unique interactions and optimize services accordingly. For example, feedback collected at a checkout counter may focus on wait times, staff friendliness, or payment options.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36