Bill Quiseng

JANUARY 26, 2023

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. Texting is really one-way communication.

Hospitality 88

Hospitality Tourism Travel Banking 88

CloudCherry

MARCH 14, 2019

She adapted her leadership and communication style to different circumstances that helped her to effectively communicate the CX vision with clarity and passion that results in our organization taking clear action.”. Have a look at her LinkedIN page: [link]. Have a look at her LinkedIN page: [link]. Christopher Toh. Chris uses?various

Hospitality 236

Hospitality Insurance B2C Groups 236

Steve DiGioia

MARCH 22, 2021

For those employees in the foodservice industry, how do you communicate to your customers that a specific food item contains one of the 8 main allergens? But we’re leaving out a significant aspect of service and something very valuable for a customer in need. What Does an Allergy Have To Do With Customer Service?

Customer Service 346

Customer Service Hospitality Policies Customers 346

Experience Investigators by 360Connext

DECEMBER 4, 2014

An ER visit is represented with separate bills from the hospital, the radiology department, the medical device unit (huh?), At the time, in pain or bleeding or in general discomfort, you probably forgot to ask questions like “is this doctor the most expensive guy in the hospital?” and the doctor.

Healthcare 234

Healthcare Customer Experience Hospitality Social Media 234

InMoment XI

SEPTEMBER 16, 2024

For instance, a hospital could have world-class medical staff delivering high-quality care. Hospitals and Clinics In hospitals and clinics, the medical staff gathers feedback from inpatients and outpatients to see what steps in the patient journey need improvement.

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Experience Investigators by 360Connext

SEPTEMBER 22, 2014

The term advocate is used a lot when referring to kids in the court system, patients in hospitals, and others who can’t necessarily stand up for themselves. Customer Engagement Customer Experience customer service Featured communication customer advocacy leadership linkedin'

Hospitality 251

Hospitality Social Media Consulting Leadership 251

InMoment XI

JUNE 7, 2024

REPORT Hospitality Reputation Benchmarks Report 2024 InMoment’s 2024 Hospitality Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the hospitality and restaurant industries — and how these reviews reflect the experiences patients want to have.

Hotels 195

Hotels Management Social Media Hospitality 195

CloudCherry

MARCH 14, 2019

She adapted her leadership and communication style to different circumstances that helped her to effectively communicate the CX vision with clarity and passion that results in our organization taking clear action.”. Have a look at her LinkedIN page: [link] . Have a look at her LinkedIN page: [link] . Christopher Toh. Chris uses?various

Hospitality 210

Hospitality Insurance B2C Groups 210

C3Centricity

OCTOBER 22, 2018

I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. As anyone who has been to the emergency room of a hospital knows, patience is important.

Healthcare 228

Healthcare Consumers Customer Service Company 228

Customer Bliss

MAY 16, 2018

Two-way trust, open and honest communication and fearless sharing are cornerstones of the relationships that come to mean the most to us. Union Square Hospitality Group leads by example. And this is not just limited to those on the front lines caring for customers in distress. as a friend, as a partner, as a customer.

Customer Service 201

Customer Service Hospitality Leadership Groups 201

Experience Investigators by 360Connext

NOVEMBER 19, 2014

After ignoring complaints for decades, the new VA Secretary, Bob McDonald, is visiting with vets in hospitals and even released his mobile phone number to the public to try to streamline solving problems. Blog Communications Customer Experience customer service Featured Recent News complaints customer relationship management linkedin'

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 165

Healthcare Hospitality Social Media Financial 165

ECXO

MARCH 21, 2023

Leaders must provide services, excellent customer service, delivery and engagement and must communicate their commitment to providing an exceptional customer experience. Communication is the foundation of CX, combined with empowerment and commitment to the company’s CX culture and values. Think of it like a project plan.

B2B 295

B2B Customer Experience Roadmap Net Promoter Score 295

Steve DiGioia

JULY 20, 2020

Here’s how… After a hospitality career planning and supervising more weddings than I can ever count, I understand the challenges that go into the big day. They know what they want and will usually communicate it clearly (sometimes a little too clearly, hence the b*tch nickname). How can I promise that?

Hospitality 53

Hospitality Meeting Communication Industry 53

InMoment XI

OCTOBER 14, 2024

A hospital sends comprehensive feedback surveys to patients every time they are discharged. However, the hospital fails to follow up with them properly or take their feedback into account. You should clearly communicate your reasons for collecting customer feedback to boost response rates. Design personalized surveys.

Survey 195

Survey How To Hospitality Feedback 195

Experience Investigators by 360Connext

OCTOBER 3, 2023

At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative. Audio Analysis for CX Audio analysis capabilities take the benefits of text analysis and apply them to verbal communication, making them a powerful tool for contact center and sales teams.

Feedback 270

Feedback How To Social Media Analysis 270

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Much of what makes for exceptional experiences is simple, clear, and transparent communication. Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

InMoment XI

MAY 14, 2024

The patient experience refers to every touch point the patient has with your organization, from appointment scheduling to follow-up communications. For example, patients may highlight issues such as long wait times or communication barriers. Two common strategies are asking for, and responding to, patient reviews.

Healthcare 195

Healthcare Management Hospitality Analysis 195

Customer Bliss

MARCH 18, 2020

Knowing and understanding that these are the worrisome issues for the people of your company, even if you cannot address all of them financially…address them emotionally and in communication. Communication and gestures of support = kindness. Find creative solutions. People want to know that their lives matter. They matter.

Financial 215

Financial Healthcare Policies e-support 215

Bill Quiseng

JULY 24, 2024

I served to CARE (Communicate. As a general manager/managing director for 27 of 43 years in hospitality, I planned to retire and be a customer CARE speaker, but, then, everything went south. COMMUNICATE openly, transparently, interactively, and frequently any information people need and want to know. So I served to WOW them.

Hotels 158

Hotels Hospitality Leadership Customer Care 158

C3Centricity

JANUARY 13, 2021

The post covers all aspects of image, including a brand’s personality that is portrayed in its communications. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. This may surprise you. So what’s the problem?

Customer Centricity 205

Customer Centricity Hospitality Customer Journeys Strategy 205

Bill Quiseng

MAY 3, 2023

COMMUNICATE with every customer with a smile, eye contact, and polite interaction. customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality And satisfied customers will not return as soon as they find an experience that is better or a price that is less expensive. So don’t serve to sell to customers.

Hospitality 167

Hospitality Social Media Loyalty Connections 167

InMoment XI

SEPTEMBER 18, 2024

Here are the top factors that make or break a great healthcare experience: Ease of Access : Make it simple for patients to book appointments, access test results, and communicate with your team. Enhance Communication : Keep patients informed with clear, compassionate communication, whether it’s before, during, or after treatment.

Healthcare 195

Healthcare Customer Experience Wait Times Touchpoint 195

ECXO

JUNE 11, 2023

Airbnb – the American online rentals marketplace has implemented a user-friendly website and mobile app that provides personalised recommendations, easy booking, and seamless communication between hosts and guests. This has resulted in increased bookings and customer satisfaction, and has helped Airbnb disrupt the hospitality industry.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

ShepHyken

DECEMBER 7, 2018

Numbers show that customers enjoy text message communication. I could go on and on with more texting data, but you probably understand what I’m driving at already — that texting is statistically proven to be an effective communication channel that customers actually like. LGC Hospitality Staffing.

Tools 121

Tools Customer Service Hospitality Healthcare 121

InMoment XI

OCTOBER 3, 2024

Taking the time to schedule regular check-ins, personalize communication, and remember important dates such as client anniversaries will help strengthen personal relationships and improve client retention. Effective account management requires communication across multiple departments to ensure a cohesive experience.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

OCTOBER 24, 2024

They aim to convert leads to closed deals, identify the most successful business activities, and manage the communication between businesses and current customers. These integrations allow users to communicate directly with customers via comments and direct messages.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Here are some key customer experience trends shaping the hospitality industry today. According to Hospitality Technology’s 2023 Lodging Technology Study , 74% of hotels plan to implement mobile check-in/out within the next year.

Hospitality 52

Hospitality Trends Industry Hotels 52

Steve DiGioia

MAY 17, 2021

C ommunication – Clearly communicate the process and set expectations. R esponsiveness – Don’t make the customer wait for your communication or a solution. It is a non-verbal listening process used in communication, and a key skill taught to counselors as part of their training. The 5 E’s of Genuine Hospitality.

Customer Service 341

Customer Service e-support Self Service Customers 341

GetFeedback

FEBRUARY 10, 2020

Throughout his career, he’s worked with hundreds of wineries to further their sales, marketing, and communication efforts with individual wine consumers. Being in the hospitality industry, I knew that customer experience was critical, but putting an official label and set of initiatives around it just kind of happened.

Self Service 218

Self Service Hospitality Survey Effort Score 218

InMoment XI

DECEMBER 17, 2024

A CX manager will lead team meetings, communicate strategies, and move projects forward while holding everyone to a timeline (including executives). Assess Cultural Fit Your customer experience manager will be responsible for communicating across your organization, whether it be executives or associates.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Bill Quiseng

OCTOBER 26, 2020

Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. Communicate. But what are you doing to move the experience from neutral to memorably positive? CARE for your Associates first. Appreciate.

Guidelines 183

Guidelines Hospitality Exceptional Customer Service Leadership 183

InMoment XI

AUGUST 1, 2024

Ensure you communicate these insights with your team and other relevant departments. Hospitality Industry A well-known hotel chain used customer sentiment monitoring to address areas of concern highlighted by guests. The insights gained prompted the hotel chain to implement stricter cleanliness protocols and enhance staff training.

Measurement 195

Measurement Effort Score How To Hotels 195

InMoment XI

OCTOBER 25, 2024

Start by establishing communication protocols and training your staff on them. Every member needs to know the what, where, who, and how of communication during a crisis. Ensure your staff understands the importance of consistency, attentiveness, and hospitality. Try the ROI calculator below and see the impact for yourself!

Feedback 195

Feedback Management Social Media ROI 195

C3Centricity

JANUARY 4, 2021

The post covers all aspects of image, including a brand’s personality that is portrayed in its communications and identifies its archetype. How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. This may surprise you.

Customer Centricity 156

Customer Centricity Hospitality Customers Customer Satisfaction 156

Customer Bliss

JANUARY 30, 2020

For example, The Cleveland Clinic ’s began with a commitment, accompanied by an investment in training and communication, that everyone in the organization was considered and given permission to act as a “caregiver.” Years of actions later, that built upon that commitment, they are rated the number two hospital in the United States by U.S.

Company 216

Company Hotels Insurance Travel 216

InMoment XI

DECEMBER 10, 2024

Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value. Proactive communication and problem-solving play a huge role in retaining at-risk customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195