Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!
Experience Investigators by 360Connext
JUNE 11, 2024
Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.
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Experience Investigators by 360Connext
NOVEMBER 30, 2021
A Customer Persona — and especially a CX-focused one — can help paint an accurate picture of your customer and communicate that across your organization, empowering your employees and leading to better outcomes across the board. Their challenges and celebrations – how they define wins and losses. What is a CX Persona?
Lumoa
JANUARY 31, 2023
Recommended reading: Business value and ROI of customer experience: the step-by-step guide How to justify a CX program to your CEO Voice of the customer: where to start? Analyze the feedback How to analyze customer feedback if you receive 5000+ individual comments per day? How to analyze customer feedback in different languages?
Speaker: Carolyn Clark and Miriam Connaughton
Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience. 💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections.
Experience Investigators by 360Connext
JANUARY 18, 2022
And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Let’s consider how Customer Experience is often introduced at many organizations using an imaginary employee — we’ll call them Pat. How we gather feedback.
InMoment XI
AUGUST 31, 2022
Most banks rely on surveys to engage with their customers and gather this valuable intelligence, which is why today’s conversation focuses not ‘just’ on how to build a great survey, but how to do so in a way that speaks effectively to banking customers. Questions about marketing communication perception never hurt either!
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. How to define, measure and track success. The importance of effective communication in the workplace.
Speaker: Hillary Curran, Head of Customer Experience, Guru
The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.
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With the recent acceleration of digital transformation, allowing customers to communicate with your organization in the easiest way possible is the starting, and perhaps the most crucial, point in their journey.
Speaker: Jamie Bernard
We'll explore the concepts of products and services as revenue generators or revenue suckers, and delve into how to share cost and benefit dollars within a portfolio or business unit. You'll learn how to set clear, measurable targets, link them to your product strategy, and effectively communicate progress with stakeholders.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center.
Speaker: Rana Gujral, CEO at Behavioral Signals
This means you can’t afford to put your customers on hold for long or deliver poor communication. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. But are your contact center practices able to grow with a customer’s experience?
Speaker: Tom Vander Well, President & CEO, Intelligentics
Technology is allowing for a growing number of communication channels between businesses and their customers. As businesses contemplate the various options available, questions naturally arise about the pros and cons of various communication channels, the costs involved, and whether customers will use them. And there’s the rub.
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