Experience Investigators by 360Connext
JUNE 11, 2024
Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.
Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!
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Storyminers
DECEMBER 7, 2020
In “ What We Say And How We Say It Matters More Than Ever ” (and in the accompanying video), you’ll learn about how to frame communications, not as a chore or a pattern. Instead, we’ll remind you how to communicate in profoundly human terms. –speak with groups. –take action.
Help Scout
AUGUST 22, 2023
Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team. Read the full article
Speaker: Jamie Bernard
We'll explore the concepts of products and services as revenue generators or revenue suckers, and delve into how to share cost and benefit dollars within a portfolio or business unit. You'll learn how to set clear, measurable targets, link them to your product strategy, and effectively communicate progress with stakeholders.
eglobalis
SEPTEMBER 16, 2024
This article delves into how to define and execute a B2B CX strategy, offering practical insights on how to implement it at both local and global levels. Leaders need to communicate the importance of CX across all departments—not just customer-facing ones. In response, Schindler developed a more comprehensive CX approach.
InMoment XI
NOVEMBER 13, 2024
Active churn is when customers cancel their service and communicate their decision to the business. For example, a subscription that ends without renewal or communication from the subscriber. How to Predict Customer Churn? To predict customer churn, you need to know how to model it.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. How to define, measure and track success. The importance of effective communication in the workplace.
Speaker: Hillary Curran, Head of Customer Experience, Guru
The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.
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With the recent acceleration of digital transformation, allowing customers to communicate with your organization in the easiest way possible is the starting, and perhaps the most crucial, point in their journey.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center.
Speaker: Rana Gujral, CEO at Behavioral Signals
This means you can’t afford to put your customers on hold for long or deliver poor communication. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. But are your contact center practices able to grow with a customer’s experience?
Speaker: Tom Vander Well, President & CEO, Intelligentics
Technology is allowing for a growing number of communication channels between businesses and their customers. As businesses contemplate the various options available, questions naturally arise about the pros and cons of various communication channels, the costs involved, and whether customers will use them. And there’s the rub.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Then, with teams communicating asynchronously, innovation can suffer as well.
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