CSM Magazine

JUNE 19, 2024

Workers’ Compensation Insurance Comprehensive workers’ compensation coverage is becoming an increasing necessity in industries such as customer service where repetitive strain injuries and stress-related conditions are likely to occur. Therefore, strong workers’ comp insurance is vitally important.

Trends 52

Trends Customer Service Insurance Virtual Call Center 52

Magellan Solutions

JUNE 29, 2021

Personal Virtual Receptionist. 24 hour Call Handling. Insurance Verification. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. The health workers are able to perform timely treatment.

Call Center 52

Call Center Healthcare Virtual Call Center Insurance 52

Magellan Solutions

APRIL 5, 2021

Personal Virtual Receptionist. 24 hour Call Handling. Insurance Verification. These calls should be taken care of after the office hours of the healthcare providers. Magellan Solutions acts as your virtual call center and as the client’s voice. The health workers are able to perform timely treatment.

Healthcare 52

Healthcare Call Center Virtual Call Center Comparison 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Through automated email communication, for example, you can indicate early willingness to provide support to clients by sending instant confirmations of their requests and automated responses.

CRM 52

CRM Call Center e-support Social Media 52

ViiBE Blog

JANUARY 22, 2021

Video assistance, on the other hand, has specific tools and functionalities, beyond basic video call features, designed to enhance field service operations and after-sales support. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Magellan Solutions

JULY 29, 2021

The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Omnichannel Communication — The New Norm.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52