InMoment XI

DECEMBER 10, 2024

Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Comm100

NOVEMBER 23, 2016

So what’s the best, most direct way to show customers your commitment, and inspire loyalty in return? A solid customer loyalty program. If you want to build the loyalty program your customers deserve, this post will give you customer loyalty program ideas to turn everyday shoppers into loyal fans.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs Airlines 100

InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services. Introduce loyalty programs to reward long-term customers for their continued use of your banking services. This will make it easier for users to navigate.

Banking 195

Banking Customer Experience Effort Score Financial 195

ECXO

DECEMBER 25, 2024

Instead, it involves creating open, continuous communication channels that allow companies to truly understand their customers pain points, preferences, and aspirations. Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. This doesnt mean merely conducting surveys or analyzing reviews.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. In his talk, Customer loyalty programmes…why bother!

Loyalty Programs 184

Loyalty Programs Self Service e-support Video 184

Optimove

DECEMBER 31, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Top 25 Insights: Personalization at Scale : Over 70% of consumers now expect personalized communication tailored to their preferences, not just their demographics.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Experience Investigators by 360Connext

JANUARY 7, 2025

Which communication channels do these personas prefer? Your strategy for building this alignment will partially depend on where CX lives in your organization , but there are several ways to drive ongoing alignment: Communicate about CX constantly (seriously, dont stop talking about it!) What goals or challenges do these segments share?

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Incorporating dynamic content into these communications makes them even more effective, ensuring every interaction feels timely and relevant.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Lumoa

FEBRUARY 2, 2023

5 Strategies to Improve Customer Experience in Your Store Understand Your Customers Create a Consistent Customer Journey Modernize Your Technology Measure Customer Satisfaction Implement a Loyalty Program The Future of Customer Experience in Retail Wrapping It Up What is Customer Experience and Why Is it Important?

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

ECXO

JANUARY 21, 2025

Claras disappointment with Apex stemmed from feeling undervalued despite years of loyalty. Action: Show appreciation through loyalty programs, personalized communication, and meaningful gestures like thank-you emails or special offers. Engage with customers on social media and foster community-building initiatives.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Comm100

OCTOBER 8, 2016

Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. A good blog communicates to customers that you care about solving the problems in their industry. Loyalty Programs. Make loyalty programs simple and easy. Enhance your blog.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Implement a loyalty program : Reward loyal customers with discounts, free products, or upgrades to gamify the brand experience (and trigger dopamine!). Loyalty programs give customers a perceived return on their investment and reward them for their loyalty. But be careful with these programs.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Brandwatch CX

MARCH 27, 2025

It extends content and communications beyond overly promotional messages, intruding into the consumer’s space with a hard sell. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty.

Customer relationships 93

Customer relationships Marketing How To Social Media 93

GetFeedback

MAY 5, 2019

And that’s why live chat for sales can make a great difference in your communication with your customers, especially if your agents are not only well-skilled but also friendly and pleasant. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Retently

MARCH 11, 2025

Step 4: The fix is communicated back to CX and Customer Support teams. Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. Testing a points-based loyalty program where customers earn discounts on future purchases.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

rethinkCX

FEBRUARY 17, 2025

Brands like Apple, Nike, and Starbucks have successfully built communities where customers feel a sense of belonging ( Forbes ). Consistency & Trust Trust is a major factor in brand loyalty. Customers expect consistent quality, service, and communication. Blockchain-based rewards programs for more transparency.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

Optimove

JANUARY 6, 2025

return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention. Seamless Post-Purchase Experience Provide fast delivery, easy returns, and follow-up communications to build trust.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

InMoment XI

MAY 4, 2023

Offer unique services on top of products that service the customer’s greater overall need Remove junk / nuisance fees from the equation Understand the emotions of your customers and build responses in kind Inspire Your Teams Invest in a culture that empowers teams to continuously improve and work toward a common purpose.

Strategy 221

Strategy Customer Experience How To Loyalty Programs 221

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. The golden benchmark is about $25 USD per year in loyalty value. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

ShepHyken

OCTOBER 25, 2021

(Braden Kelley) Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. The reality is that very few customers are loyal and much of what we speak of as customer loyalty is no more than repeat transaction behavior. It awards points, miles, etc.

Customer Service 153

Customer Service Loyalty Programs Chatbots Loyalty 153

ShepHyken

OCTOBER 20, 2024

It involves getting to know customers by truly understanding who they are—what they like, what they need and how to communicate with them. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty.

Customer Service 78

Customer Service Customer Centricity Entertainment Airlines 78

CSM Magazine

DECEMBER 17, 2024

Breaking Communication Silos Traditional models often confine data within analytics dashboards, accessible to only a few departments. By syncing warehouse data back into your customer-facing tools , reverse ETL enables hyper-personalized communication and offerings. Faster responses lead to happier customers.

Data 52

Data e-support Customer Experience Apparel 52

CSM Magazine

OCTOBER 21, 2024

Clear communication builds trust – and trust is what keeps people coming back. Loyalty Pays Off: Reward Your Customers Casinos are brilliant at keeping their players hooked with loyalty programs. A strong loyalty program doesn’t just bring people back – it makes them feel appreciated.

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

Comm100

JANUARY 21, 2020

While social media is an important part of the B2B discovery process, communication with these customers usually involves more traditional channels, such as email. B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. B2B tends to expect responses within 1-24 hours.

Customer Journeys 225

Customer Journeys B2C Social Media Omni-Channel 225

ECXO

JULY 22, 2024

Key components include: Clear Communication: Benefits should be communicated clearly, supported by user-friendly interfaces and personalized experiences. Enhancing loyalty involves: Reward Programs: Implementing loyalty programs to reward frequent users and advocates.

B2B 207

B2B Customer Experience Self Service e-support 207

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. 30% of consumers are switch providers because they feel that there is no reward for loyalty. CallMiner ). CallMiner ). Accenture ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

AUGUST 1, 2024

Ensure you communicate these insights with your team and other relevant departments. Offer Loyalty Programs and Incentives As you continue to address and resolve customer pain points, consider building positive customer sentiment by offering a reward or loyalty program for repeat customers.

Measurement 195

Measurement Effort Score How To Hotels 195

Retently

JANUARY 25, 2023

Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others. Additionally, it can also help attract new buyers, as potential customers may be more likely to shop with a brand that offers a loyalty program.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Optimove

DECEMBER 18, 2024

Transparent Communication: Clearly communicate odds, terms, and conditions, building trust and confidence among players. Responsible gaming is not just an ethical obligationits a key differentiator in building long-term loyalty and avoiding regulatory pitfalls.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.

Customer Service 75

Customer Service Healthcare Loyalty Video 75

SurveySensum

MAY 9, 2024

Quality healthcare depends on effective communication, as proven by staggering statistics. Over 70% of medical errors are caused by poor communication, costing billions annually. This article will discuss five effective ways to build patient trust and improve healthcare communication.

Communication 52

Communication Loyalty Programs Healthcare Loyalty 52

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Effort Score 36

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. It encourages repeat purchases and strengthens customer relationships. #2.

Retail 52

Retail Sales Strategy Marketing 52