Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
AWS Machine Learning
MARCH 29, 2024
With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience.
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