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Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

Knowing what’s working and what’s not in each type of experience can teach you how to create a smoother and more connected experience for customers. And it’s most important to communicate back to your customers that you’re listening, you’ve acted, and change is quickly coming.

Retail 397
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Is Your Online Experience Your Customer’s Worst Nightmare?

Experience Investigators by 360Connext

Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. If the experience you provide is disconnected, confusing, painful… they know they are free to date others.

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2017 Temkin Online Ratings (U.S.): USAA, Advantage Rent-A-Car, and Amazon.com On Top

Experience Matters

consumers, the ratings benchmarks the online experience delivered by 282 companies across 20 industries. Four TV/Internet service providers earned the lowest scores: Comcast, Cox Communications, Spectrum, and Time Warner Cable. Based on a study of 10,000 U.S Advantage Rent-A-Car took third place and Amazon.com tied for 4th.

Insurance 189
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A Dozen Crazy Customer Touchpoints Translated

Experience Investigators by 360Connext

Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. It’s also a great way to bring different departments together and find creative ways to close gaps in communications, processes, and the overall experience.

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5 Ways to Improve Digital Customer Experience

Lumoa

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Digital customer experience is the online experience and the journey your customers go through while interacting with your brand.

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Why UX Design is Vital to User Satisfaction and Ongoing Job Security

C3Centricity

From smarter homes to an improved online experience, people have a lot to gain from the situation. Most of us have grown up with text communication, but Gen Z, those born after 1996, are more comfortable with voice. One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology.

Chatbots 240
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Digital Experience: Meeting Customer Expectations

InMoment XI

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. What Is Digital Experience?