eglobalis

JANUARY 13, 2025

Elevating Cross-Channel Customer Engagement Seamless integration across communication channels is critical for consistent customer experiences. By consolidating communication channels, the company ensured that agents had a complete view of customer history, enabling more personalized responses.

Customer Experience 409

Customer Experience Marketing Chatbots e-support 409

Experience Investigators by 360Connext

DECEMBER 15, 2023

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

Communication 304

Communication Tips Customer Journeys Customer Experience 304

eglobalis

NOVEMBER 5, 2024

Share and help us spreading the word: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership @briansolis #transformation #change #innovation #CX Share on X Masterful Public Speaker and Communicator Beyond his publications, Solis is also a dynamic public speaker.

Leadership 461

Leadership Innovation Social Media Trends 461

Experience Investigators by 360Connext

JUNE 11, 2024

Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.

Communication 229

Communication Meeting Resources Connections 229

InMoment XI

DECEMBER 6, 2024

From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources. Providers can adjust team sizes and resources to meet your needs. For many businesses, the solution lies in customer experience outsourcing.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

Joe Rawlinson

JANUARY 24, 2025

To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them. This is one of the most important responsibilities, especially for those who have a number of communication channels.

Communication 78

Communication Management Social Media Guidelines 78

eglobalis

OCTOBER 9, 2024

Even if a customer request seems appealing, it may divert resources from more important initiatives. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. If the feature is too specific, it might drain resources without providing significant benefit.

Feedback 509

Feedback ROI Innovation B2B 509

InMoment XI

APRIL 19, 2022

Tool #1: Leverage Company Mental Health Resources. Over the course of the COVID-19 pandemic, companies realized that they needed to provide mental health resources (such as tele-therapy) for their employees as they navigated “unprecedented times.” Having those resources is only helpful if your employees are aware of and using them!

Resources 370

Resources Exercises Culture Tools 370

eglobalis

MARCH 13, 2025

Utilize Visual Dashboards : Create visual representations of CX metrics to effectively communicate progress and impact to leadership. By employing these strategies, you can effectively secure leadership commitment and allocate the necessary resources for a successful CX transformation.

Leadership 232

Leadership B2B B2C Effort Score 232

ECXO

MARCH 6, 2025

Regardless of title, this leaders role is to rally different departments, secure resources, and keep the organization focused on customer-centric goals. Customer experience spans many touchpoints and processes trying to fix everything at once can overwhelm the team and dilute resources.

B2B 339

B2B Customer Journeys How To Effort Score 339

Experience Investigators by 360Connext

NOVEMBER 5, 2024

Tune in to this CX Pulse Check as we uncover the vital role of communication in driving customer experience transformation. Tamsen Webster, founder of the Message Design Institute, sits down with Jeannie Walters to reveal how communication missteps often hinder change, drawing insights from Tamsyn’s latest book.

Banking 143

Banking Customer Centricity Culture Communication 143

InMoment XI

DECEMBER 17, 2024

A skilled customer experience manager not only fosters collaboration among teams but also takes charge of managing personnel and allocating resources wisely. A CX manager will lead team meetings, communicate strategies, and move projects forward while holding everyone to a timeline (including executives).

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

CSM Magazine

NOVEMBER 22, 2024

In business, communication is everything. Indeed, the way you communicate – whether that’s with clients, customers, or even your own team – can make or break your message. Indeed, the way you communicate – whether that’s with clients, customers, or even your own team – can make or break your message.

Communication 52

Communication Social Media Video Study 52

CSM Magazine

DECEMBER 9, 2024

Online communication, data processing, transactions, and user support require reliable protection and the appropriate infrastructure. If you also encounter similar problems and need a quick solution, you should pay attention to is*hosting services, which can provide an isolated environment and dedicated resources.

Communication 52

Communication e-support Consulting Customer Confidence 52

InMoment XI

DECEMBER 3, 2024

Activate: Key skills include communication and expertise building to ensure teams have the skills, support, and incentive to achieve CX goals. Leverage internal communications channels to convey the importance of CX across the company. It sets the foundation for product development, marketing, and human resources.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195

Experience Investigators by 360Connext

NOVEMBER 12, 2024

By fostering a culture of open communication, businesses can achieve significant improvements for both employees and customers. Resources Mentioned: Experience Investigators Learning Center Don’t miss the next episode! Embracing negative feedback isn’t just beneficial; it’s transformative.

Feedback 143

Feedback Culture Innovation Resources 143

InMoment XI

NOVEMBER 7, 2024

Over 80% of CRM leaders say that AI and automation make customer communication more personalized. This enables more relevant and targeted communication. This data-driven approach can help product teams make more informed decisions about future product features and communications.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Experience Investigators by 360Connext

OCTOBER 22, 2024

Through transparent communication and targeted training, Jeanne uncovers actionable strategies that go beyond traditional sales tactics, emphasizing the value of shared goals and mutual success. Listen as Jeannie Walters illustrates how both parties can elevate their operations and achieve better business outcomes.

B2B 143

B2B Exceptional Customer Service Retail Course 143

eglobalis

OCTOBER 1, 2024

A siloed structure means that different departments operate in isolation, leading to communication gaps, disjointed strategies, and operational inefficiencies. Platforms like Slack, Microsoft Teams, or Asana allow for seamless communication, real-time collaboration, and visibility into projects across teams.

Customer Journeys 440

Customer Journeys Culture Leadership Effort Score 440

BlueOcean

MARCH 24, 2025

Your customer care partner is going to focus their time and resources on meeting these targets. Accurate call volume forecasting informs the strategy around staffing, the allocation of skills and human resources, and the strategy around deploying channels and AI for customer care. You better be sure they are aiming at the right things.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Providing agents with resources and scripts can help manage talk time effectively. It may suggest efficiency, but it’s important to deliver quality solutions, too.

Call Center 195

Call Center Metrics Self Service Effort Score 195

Experience Investigators by 360Connext

DECEMBER 10, 2024

We’ll discuss how acknowledging and empathizing with your customers can be a game-changer, offering practical communication techniques to bridge gaps and mitigate disappointment. Resources Mentioned: Experience Investigators Learning Center Don’t miss the next episode!

Customer Expectations 143

Customer Expectations Customer Experience Customer relationships Customers 143

InMoment XI

OCTOBER 30, 2024

Clear communication and self-service tools are crucial to their satisfaction. Life insurance customer experience : Life insurance customers need clear, simple communication about policy terms. They appreciate proactive communication on potential risks like weather hazards. This expectation stems from a need for convenience.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

ECXO

JUNE 23, 2024

This could mean anything from learning about your products and services to mastering the art of communication. You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services. Communication is key. Leverage technology.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

TechSee

DECEMBER 17, 2024

The demand for superior service quality and rapid response times puts significant pressure on organizations, many of which grapple with limited resources and complex logistical challenges. Effective communication and resource allocation are critical but challenging to execute smoothly.

Resources 109

Resources Customer Satisfaction Innovation Communication 109

CSM Magazine

JANUARY 13, 2025

Balancing clear, effective communication with the need to protect sensitive data is a constant challenge. Why the Communication-Security Balance Matters Secure and seamless communication is the backbone of any successful customer service team. With everyone on the same page, customers get consistent and coordinated answers.

Communication 52

Communication Tools Customer Service Omni-Channel 52

Experience Investigators by 360Connext

DECEMBER 3, 2024

First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. We then spotlight the burgeoning trend of transparency in technology.

Handbook 143

Handbook Social Media Retail Trends 143

Experience Investigators by 360Connext

JULY 6, 2021

That means someone needs to approve resources, provide budget and gain overall approval. Some do this as two teams – the CX team provides recommendations to the CX Executive Leadership team, who ultimately assigns resources and provides guidance. What does the internal communication strategy look like?

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

InMoment XI

JANUARY 9, 2024

Organizations that strategically allocate their resources to strengthen their customer experience focus stand to gain an edge over the competition. The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

OCTOBER 12, 2022

In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. ” as, “the ability to identify and resolve individual customer issues and larger organizational patterns and trends based on those issues while communicating solutions back to customers and employees.”

System 370

System Chatbots Fashion Study 370

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Focus on effective communication. Build a community around your offerings. Responding is just half of effective communication. Personalize the experience.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

CSM Magazine

FEBRUARY 4, 2025

However, achieving this level of communication requires specific training and continuous effort. Here are five impactful ways to train healthcare staff to ensure better patient communication while enhancing the overall patient experience. Helps create a system for addressing common communication challenges.

Healthcare 52

Healthcare Training Communication Culture 52

Experience Investigators by 360Connext

JANUARY 14, 2025

Episode 75) Cross-Functional Communication (Episode 74) Resources Mentioned: Experience Investigators Learning Center CX Mission Statement Workbook CX Success Statement Workbook Don’t miss the next episode!

Consulting 143

Consulting Customer Journeys Innovation Strategy 143

ECXO

DECEMBER 25, 2024

It can feel like a tug-of-war, where the push to scale revenue, grab a bigger slice of the market, and stay ahead of the competition sometimes clashes with the time, effort, and resources required to ensure customers feel valued and satisfied. Offer resources like FAQs, tutorials, or chatbots to address common concerns quickly.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Experience Investigators by 360Connext

JANUARY 7, 2025

Heres a resource. Related resources: Download our free CX Mission Statement Workbook and CX Success Strategy Statement Workbook. Which communication channels do these personas prefer? Related resource : Customer Journey Mapping Examples: 4 Use Cases to Inform Your CX Strategy. Have questions?

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Experience Investigators by 360Connext

FEBRUARY 1, 2022

They invest in resources to provide great experiences because they understand the immense return they get on those investments, right? . This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. Related: [Free Resource] CX Mission Statement Workbook.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

Experience Investigators by 360Connext

MARCH 18, 2025

Whether you’re new to leading a support team or looking to more effectively communicate your department’s value, this episode provides actionable guidance for building meaningful scorecards that balance performance tracking with strategic business alignment. This episode will show you how.

Effort Score 143

Effort Score Metrics Leadership Customer Satisfaction 143