Communication Sales Sports 
Customer Bliss
MAY 23, 2017
In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. Under her leadership, they turned it into a three-day festival.
Totango
MAY 7, 2024
Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!
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InMoment XI
FEBRUARY 8, 2023
Most businesses are organized into silos: marketing, sales, operations, customer care, HR, IT, finance, etc. Sales sells the vision and aligns the products and services against customer needs. Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization.
Experience Investigators by 360Connext
APRIL 27, 2021
Before jumping into tactics: Know what success looks like and communicate it across the organization. Make a note and then communicate these quick wins. Maybe there is great brand marketing before the sale but lackluster customer communications following the purchase. Personalize your communications.
Lumoa
FEBRUARY 6, 2018
Companies do marketing, sales and CRM – the customer does the experience! Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs. Listen more, understand their pain points, validate ideas and co-create with your customers.
Integrity Solutions
JUNE 14, 2021
Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching. But some simple and very effective sales coaching techniques- when applied consistently and with sincerity and skill- can greatly raise the game of individuals and your entire sales team.
Kayako
MARCH 21, 2022
No matter how much information companies provide before the sale, most customers will still need help. Consumers feel let down when the pre-sale marketing context differs from after the sale. Sports affiliations are one example. Sometimes it is easy to forget that there are people on the other end of the transaction.
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