ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s a really common mistake for companies to make. Over 90% of people find [your company] via Google. Not all software companies are the same.

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Conference Customer Success Leadership Sales 98

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.”

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Leadership Financial Conference Communication 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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Conference Leadership Industry Customer Success 52

Calabrio

OCTOBER 20, 2020

Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. With most companies going remote as of late March, being a cloud-first software company really helped.

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Gainsight

AUGUST 30, 2022

SaaS CEOs have spoken , and Net Revenue Retention is the way to maintain growth in a SaaS company long term. The world needs human-first leadership , now more than ever, and with Pulse, we’ve proven that we’re a community well-equipped to provide that empathy. Those are my top 5 takeaways, but there are many others! Share more here.

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Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Stabilizing Revenue in a Downturn by Doubling Down on Retention In today’s economic climate, SaaS companies are having to grapple with a new reality.

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Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. Company Contact: Astea International.

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Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Product metrics should also align to larger company initiatives such as customer retention. Here are our top three themes from sessions hosted by Stripe , Hootsuite , Zendesk , InVision and of course, Gainsight.

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

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Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

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ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

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CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. How did we get here?

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Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

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Gainsight

OCTOBER 15, 2024

Human-First Leadership in the Age of AI: Balancing Technology and Empathy Join Dominique Duquennoy, Head of Customer Success EMEA, SS&C Blue Prism for this incredible session. While technology is evolving rapidly and impacting our ways of working, it is more crucial than ever to maintain a Human-First approach in leadership.

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Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Which style leader does your company have?

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Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. On the last day of the conference, attendees enjoyed a full day of workshops. Deep-Dive into Tips, Tricks, and Techniques.

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Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. Customer Validation enables companies to evaluate the stability, satisfaction, and adoption of a product before launch and throughout its maturation.

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Customer Bliss

NOVEMBER 10, 2015

As you assess the maturity phase of embedding the five competencies, moving your organization from ‘Commit’ to ‘Unite,’ here are four tactics to engage (or reengage) your leadership and organization: 1. I can’t tell you the number of companies who start with grandeur. Establish Consensus on Managing Customers as Assets.

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TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies.

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Customer Service Contact Center Customer Centricity Leadership 207

CX Accelerator

MAY 25, 2022

You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. Your company will choose which channels to configure for customers to reach out. Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. You may use some or all of them.

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Experience Investigators by 360Connext

JANUARY 5, 2015

I was working with a growing technology company. This company had been the industry disrupter. And this company was going to lose their footing quickly if they didn’t make some changes. It was a room of 12 people, with the founder sitting at the end of a big conference table. We have a saying around here.

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Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 1) Hire people smarter than you – they’ll make your company and you look good, plus they’ll innovate and problem-solve in ways you hadn’t imagined. I’d recommend his book, Creativity Inc. ,

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BirdEye

JULY 15, 2024

Birdeye View , a virtual conference scheduled for September 10th and 11th, 2024, addresses these critical areas by equipping local businesses with the knowledge and tools to harness the power of Artificial Intelligence (AI) and dominate their respective markets.

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Customer Bliss

MAY 31, 2018

As a marketer, he was a fan of B2B marketing for technical products, and spent almost 10 years with Air Liquide , where he became familiar working in a large B2B company in the gas and tech industry. Antonio’s previous experience showed him that companies in B2B tech fields don’t often think about CX. You might be stuck forever.

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Circular Edge

OCTOBER 14, 2024

We also heard the story of DifGen , a US-based global pharmaceutical company, who replaced the legacy SAP system with a new instance of JDE E1 9.2 The company had struggled with siloed data and inefficient processes and outdated systems couldn’t keep pace with demand, leading to errors, delays and frustrated employees.

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CX University

JULY 9, 2018

So how do the best companies develop employee engagement? I have compiled and analyzed a short list of case studies, taken from six Fortune 500 companies, so that we can answer these questions. He pledged to keep employment secure through the economic crisis; he also asked employees to help keep the company stable and profitable.

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Employee Engagement Leadership Insurance Engagement 68

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

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GlowTouch

SEPTEMBER 6, 2019

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support.

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ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG? has it all.

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Customer Success Conference Leadership Omni-Channel 98

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms. Media Companies.

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CEM Conference Chief Customer Officer Customer Experience Professionals 120

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year!

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TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Magazine, Forbes, U.S.

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Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Media Companies.

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Customer Bliss

JUNE 14, 2019

When Chester stepped into the role, he shares that he knew he wanted to focus on providing more value with their three constituents: the customer (retail partner), the consumer (the shopper), and the company. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month.

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The DiJulius Group

FEBRUARY 17, 2021

The post How to be a Zero Risk Company appeared first on The DiJulius Group. Perfect world circumstances are rare and the exception. You can count on human error, call-offs, customers being late, technology breakdowns, Read Full Article.

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CustomerGauge

MARCH 24, 2017

Every so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team. The post NPS® Leadership Excellence at Areas USA appeared first on CustomerGauge.

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CloudCherry

SEPTEMBER 1, 2019

Prior to joining Tethr , Matt was a Senior Partner and Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, before that, held numerous global leadership roles in research, product development and management for CEB, now Gartner. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

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