Company Consumers Customer Confidence Customer Service Training 
ShepHyken
JUNE 3, 2019
I don’t think many companies lie to customers, but when something promised doesn’t happen for any reason, the customer may begin to lose trust and confidence in the company. 7 Must-Know Types of Customer Survey Questions with Tips and Examples by Delighted. Trust inspires confidence with your customers.
ShepHyken
APRIL 18, 2023
In many of my customer service and CX keynote speeches, I’ll ask the audience to shout out the companies they love doing business with. Without fail, someone – usually many people – mentions Amazon. Amazon has educated its customer as to what a great experience looks like. Still, it is setting a high bar.
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ShepHyken
MAY 27, 2019
Companies like Amazon raise the bar for everyone. They teach customers what a good customer experience is like – and customers now expect that from almost anyone they do business with. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world.
ShepHyken
JUNE 24, 2019
When your customers know that you have their backs, they’ll have complete trust in you as a company. My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. The customer service you provide would be… Amazing!
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
ShepHyken
NOVEMBER 14, 2016
ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Where customers go, service follows.
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