ECXO
JUNE 15, 2021
Tips for Transforming to a Customer-Centric Company Culture. I have been asked a lot what it means in practice to be customer-centric and how to get everyone on board in the company? These following 10 tips will help shifting to a customer-focused environment across your company: 1. Share on twitter. Share on linkedin.
eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Mature companies should assess whether the specific situation requires a public response. Should they engage with every post or focus on resolving issues privately?
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InMoment XI
FEBRUARY 25, 2022
Do companies recognize the high customer experience (CX) value of employee advocates? That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. It is often stated (especially by corporate CEOs) that the greatest asset of a company is its employees. That’s my belief.
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy. How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture?
eglobalis
NOVEMBER 3, 2024
While these established tools offer foundational guidance and structure, they may fall short in capturing the unique essence, “personality,” and competitive edge of individual companies. This process begins with an introspective analysis to uncover the core values, strengths, and distinct qualities that define the company.
eglobalis
NOVEMBER 26, 2024
Are We Injecting Empathy into Organizational Culture ? With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.
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To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. It’s what sets companies apart and earns people who gravitate to companies whose behaviors are congruent with their own.
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These changes, however, can only occur if programs are embedded into a company’s culture. This guide will take you through the different engagement tactics you can implement to help your company become more customer-centric. So where to start?
Speaker: Zak Haitkin, Localization Manager
Localizing your content will show your commitment to improving company culture, and how much you genuinely value your customers, employees, and their experiences. Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction.
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. It's time to look within: at your employees' relationships with each other, and with the company. In this webinar, you will learn to: Build a customer-centric culture.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
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