Epic Fail of Customer Journey Mapping — Part 2
CloudCherry
JULY 23, 2019
In our last post, we discussed three common pitfalls companies encounter in their customer journey marketing (CJM) initiatives: little support from the C-suite, a short-sided view of the end goal, and limited customer perspective. Those companies even call CJM their superpower. 2: Plan for Journey Map Updates.
Let's personalize your content