35 Indicators that a Company Isn’t Customer-Centric
CX Accelerator
NOVEMBER 7, 2023
The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again. 14) have a scapegoat culture.
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