Alida

APRIL 5, 2017

Apple, for instance, has discovered how to amass an almost cult-like following of loyal customers by delivering groundbreaking product innovations and an immersive and engaging in-store experience. These customers eagerly await Apple’s newest releases or gladly roam their stores chatting with employees and testing devices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Engaging employees. Regulators waded in.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

SurveySensum

JULY 26, 2023

This level of customization goes beyond just preferences and lets customers create truly unique products that resonate with their individual styles. Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Precision in Resource Deployment: The Art of Optimal Utilization With call queueing, companies orchestrate a harmonious balance between available agents and incoming calls, ensuring optimal utilization of resources.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Currency Alliance

JUNE 11, 2019

Bribing customers is easy and, as with most easy initiatives, not very profitable. Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. For starters, it isn’t financially sustainable. equates to $76m USD.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SmartKarrot

NOVEMBER 2, 2020

In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence. The existing customer retention strategies may not work best in these testing times.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21