ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. It allowed companies to spot larger trends based on the buying habits of a large number of customers. Loyalty and self-service round out the four.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

Magellan Solutions

NOVEMBER 29, 2018

If there is a partnership that can hugely benefit banks, partnering with a customer service call center is one of the best decisions that can allow them to receive a higher return on investment. Despite the presence of self-service channels available online, the majority of bank clients still prefer human help.

Call Center 45

Call Center Banking Customer Service Return on Investment 45

Comm100

NOVEMBER 13, 2022

With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. Thanks to the directness of modern technologies, today’s customers increasingly expect an immediate response from support. Generates substantial ROI through lower service costs. Book meetings.

Chatbots 130

Chatbots Software Self Service Wait Times 130