Comm100

AUGUST 8, 2022

For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands. As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication.

Chatbots 209

Chatbots Customer Service Knowledge Base Social Media 209

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

SmartKarrot

JULY 27, 2022

Customer Engagement Manager vs. Customer Success Manger. Both roles are extremely important, especially for SaaS companies. Customer engagement manager and customer success manager are customer-facing roles and they involve direct interaction with the customers. Analytical skills. Attention to detail.

Customer Engagement 10

Customer Engagement Engagement CEM Management 10

Comm100

NOVEMBER 13, 2022

With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. Thanks to the directness of modern technologies, today’s customers increasingly expect an immediate response from support. Capture contact information from customers. Book meetings.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Grade.us

JANUARY 7, 2020

Not only does solicitation lead to bias, it’s a bad experience for customers, too. Take this review of a moving company, for example: ‘Impressively quick to unload our fully packed 17′ U-haul in only 90 minutes. Don’t work with companies or 3rd-party vendors offering to “fix your reviews.”

Advertising 51

Advertising How To Hotels Social Media 51

Grade.us

JANUARY 12, 2021

Not only does solicitation lead to bias, it’s a bad experience for customers, too. Take this review of a moving company, for example: ‘Impressively quick to unload our fully packed 17? It’s a conversion booster that gives customers confidence, reducing buyer’s remorse. U-haul in only 90 minutes.

Advertising 35

Advertising How To Social Media Connections 35