Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement
Bold360
APRIL 20, 2021
Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. The Hidden Potential of Self-Service Tools. Self-service tools give businesses data-driven insights from every customer interaction, creating a self-perpetuating feedback loop to optimize CX.
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