Company Customer Engagement Customer relationships Lifetime Customer 
Bold360
MARCH 29, 2021
COVID-19 has utterly disrupted how customers and companies interact. We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement . A Final Thought .
Totango
FEBRUARY 28, 2019
Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Is the customer getting value from the product? Is the Customer Using the Product?
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LiveChat
DECEMBER 9, 2016
Falling in love is the easiest part of any relationship. So, what do you do to keep your customers engaged over the years ? Customer engagement strategies. Customer engagement is the process of actively nurturing and managing relationships with customers. Let me give you some examples.
Totango
FEBRUARY 26, 2019
You’ve won a great new customer and it seems like it’s time to celebrate. Some companies don’t realize that to develop long-term relationships with customers, there’s an important retention step that comes after the transaction: customer onboarding. What went wrong?
CCO Council
MAY 13, 2014
In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.
CSM Magazine
AUGUST 10, 2017
Vision Critical’s Customer Relationship Intelligence software improves customer relationships. Embedded within the platform is Relationship MemoryTM which enables you to uncover insight without starting from scratch every time, asking repetitive questions or even without having to ask any questions at all.
Wootric
AUGUST 21, 2018
To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. These smart assistants simulate intelligent conversation via messaging apps and can perform a multitude of tasks to heighten the customer experience. Undoubtedly it’s chatbots.
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