CSM Practice

FEBRUARY 15, 2019

On the thirteenth episode of the 1 to 10 podcast, we sat down with Irit Eizips , CEO and Customer Success Evangelist at CSM Practice. What would it be like if you were the customer in your business? Because when your customers succeed, your business succeeds. In a nutshell, this is why customer success is so important.

Customer Success 53

Customer Success eBook Roadmap Customer Journeys 53

CSM Practice

FEBRUARY 15, 2019

On the thirteenth episode of the 1 to 10 podcast, we sat down with Irit Eizips, CEO and Customer Success Evangelist at CSM Practice. What would it be like if you were the customer in your business? Because when your customers succeed, your business succeeds. In a nutshell, this is why customer success is so important.

Customer Success 49

Customer Success eBook Roadmap Customer Journeys 49

Gainsight

JULY 10, 2023

Delivering exceptional customer experiences is imperative for all Customer Success teams. If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start.

Self Service 52

Self Service How To Roadmap ROI 52

Customer Bliss

AUGUST 22, 2018

Does your company need a CCO? You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. 11 Statements to Assess if Your Company Needs a Chief Customer Officer. Yes, there is.

Chief Customer Officer 133

Chief Customer Officer Company Tips Leadership 133

Amity

JANUARY 9, 2019

One of the most exciting aspects of developing customer success strategies is looking at how Customer Success is (or should be) integrated with other areas of the organization. It can also happen when the senior leadership team has not agreed on and adopted a cohesive customer success strategy and culture.

Customer Success 81

Customer Success Customer Journeys Leadership Metrics 81

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. For the longest time, Pulse focused on customer success teams, but not anymore. Come to Pulse to learn from experts from companies like Seismic, ThoughtSpot, OpenView, and more. .

Roadmap 59

Roadmap Conference Analytics Strategy 59

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Rather, the CS team is equally important to the success of a company.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

Chief Customer Officer 52

Chief Customer Officer Customer Success Leadership Customer Retention 52

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects.

Customer Success 19

Customer Success Return on Investment Roadmap Customers 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success Roadmap Touchpoint Customers 19

Gainsight

NOVEMBER 13, 2023

With this transformation in mind, Gainsight is thrilled to announce the official launch of Customer Communities: Engage and Retain Customers to Build the Future of Your Business , co-authored by Nick Mehta, CEO of Gainsight, and Robin Van Lieshout, Chief Strategy Officer at Gainsight — a book whose thesis lies at the heart of this paradigm shift.

Engagement 52

Engagement B2C Roadmap B2B 52

Customer Bliss

AUGUST 22, 2018

Does your company need a CCO? You may have seen in the news recently that Walmart hired its first CCO , Janey Whiteside, who managed benefits and services – which also included customer engagement, at American Express. 11 Statements to Assess if Your Company Needs a Chief Customer Officer. Yes, there is.

Chief Customer Officer 107

Chief Customer Officer Company Tips Leadership 107

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Software 60

Software Customer Success Tools Customer Centricity 60

West Monroe

APRIL 28, 2024

There are also questions around the ownership and accountability model for renewals: for example, whether renewals should reside within sales or customer success, if a separate renewals function is necessary, and what the accountabilities/remits for renewals should be between customer success managers and sales reps when both are responsible.

Software 52

Software Customer Retention Roadmap Sales 52

SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Defines processes for customer success set objectives (OKRs).

Customer Success 19

Customer Success Roadmap Groups Customers 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success e-support Consulting Roadmap 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Customer Journeys Roadmap Leadership 19

Optimove

JULY 29, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: In this post, marketing leaders can gain insights evolving from “classic” (more static) campaign orchestration to “streaming” (dynamic), real-time marketing campaigns to create “epic customer experiences.” Designed these building blocks (e.g.,

Marketing 52

Marketing Customer Experience Sports CRM 52

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Roadmap Customers Culture 19

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Self Service Multi-Channel Social Media 19

SmartKarrot

APRIL 21, 2022

Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Empathize with every aspect of the customer experience, putting customers’ needs first.

Customer Success 19

Customer Success Self Service Roadmap Customer Satisfaction 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

Education Services Group

MAY 23, 2022

Customer Success Analyst. VP of Customer Success. Customer Success Manager. With the release of TSIA’s new book, “Digital Hesitation,” it was impossible to walk out of this conference without a general understanding of the criticality of digital transformation and why your company may be struggling to act.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

SmartKarrot

APRIL 13, 2022

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US (Hybrid) Organization: Mahmee As a Director of Customer Success, you will oversee and provide direct support to all platform users (patients, providers, and enterprise customers). Build, structure, and mentor the CS Team.

Customer Success 19

Customer Success Roadmap Customers Loyalty 19

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Social Media Roadmap Customers 19

Gainsight

JULY 5, 2022

Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. Grasping the Reach of Customer Success. However, you need to do what is best for your company.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

ClientSuccess

SEPTEMBER 15, 2018

Departmental strategy planning: a necessary evil of any high-growth company. While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy planning may take a little explanation.

Customer Success 40

Customer Success Strategy Marketing eBook 40

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Serve as an escalation point for customer success issues.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

SmartKarrot

SEPTEMBER 21, 2021

Role: Director, Customer Success Location: Dallas, TX, US Organization: Castlight Health As a Director of Customer Success, you will grow and manage a portfolio of business with responsibility for the growth and retention of the existing customer base. Build, own, and execute client success and engagement plans.

Customer Success 19

Customer Success Roadmap Customers Sales 19

SmartKarrot

OCTOBER 12, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

Customer Success 19

Customer Success e-support Roadmap Customers 19

ChurnZero

JULY 2, 2020

The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Your entire organization must invest in rallying around the customer. What processes should be put in place to drive customer engagement and adoption.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

SmartKarrot

AUGUST 18, 2021

Role: Customer Success Director Location: St Louis, MO, US Organization: SureCam As a Customer Success Director, you will establish clear retention goals and process milestones for the client and employees to work toward. Define and track critical customer success metrics and KPI’s.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

TechSee

AUGUST 31, 2022

However, not every visual engagement provider offers the ideal solutions to your needs. After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Do they have one?

Engagement 109

Engagement Self Service Video Culture 109

Education Services Group

NOVEMBER 12, 2020

I entered Customer Success with a unique perspective, bringing a sales and renewal background to the table. I was eager to help Customer Success as a Service spread like wildfire! But, before I could do that responsibly, I had a lot to learn about the world of Customer Success. Company-wide impact.

Customer Success 64

Customer Success Roadmap Sales Advertising 64

ChurnZero

DECEMBER 6, 2019

Customer Success Managers have a lot on their plate. . CSMs are responsible for the challenging but rewarding task of keeping their customers engaged with their company, quelling any major concerns or issues customers are facing, and helping customers extract the most value from their product. .

eBook 80

eBook Roadmap Customer Success Tips 80

Gainsight

MAY 4, 2023

In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies. With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success. Content is the most important thing.

Self Service 52

Self Service How To Effort Score B2C 52

SmartKarrot

OCTOBER 28, 2020

To stay abreast of each of your customers’ engagements could be more than just a task. Nonetheless, transparency, easy accessibility, and free communication can pave the way to a seamless customer experience. Better yet, redeem yourself with an effective customer success workflow that puts the troubles at bay.

Customer Success 20

Customer Success Net Promoter Score Roadmap Effort Score 20