Lumoa

JANUARY 19, 2023

Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. What does the company want to achieve? And it will make it easier to build strong relationships and a strong culture of customer centricity.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Method:CRM

JULY 11, 2022

Great customer experience is key to fostering customer loyalty. If customers have a pleasant experience with your company, they’ll be more likely to come back for more business and recommend your goods or services to others. But how do you plan for and execute effective customer experience improvement?

Customer Journeys 52

Customer Journeys Customer Experience How To Loyalty Programs 52

SmartKarrot

JUNE 3, 2022

In this article, we will discuss everything you need to know about customer insights and how they can be utilized to attain customer delight. This article will cover – What are customer insights? Why are customer insights important? How to collect quality customer insights?

Customer Insights 10

Customer Insights Customer Journeys B2B Loyalty Programs 10

SurveySparrow

SEPTEMBER 27, 2023

” In reality, big data holds the key to providing better customer service and enhancing customer satisfaction. According to a study , it was found that companies that prioritize data-driven strategies are six times more likely to be profitable year-over-year than those that don’t?

Data 52

Data Customer Experience Loyalty Programs Social Media 52

SurveySparrow

JUNE 28, 2023

In the competitive landscape of today’s business world, the success mantra that resonates among most thriving companies is the strategy of providing a personalized customer experience.This concept is rooted in the understanding that every customer is unique, with their own set of preferences, behaviors, and past interactions.

Industry 52

Industry Tips Customer Experience Healthcare 52

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. It’s a cost-effective way for companies looking to harness customer insights.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

SurveySensum

FEBRUARY 6, 2024

Well, this has been a challenge faced by many companies. Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. This personalized approach showcases a commitment to addressing concerns and can be a powerful strategy for customer retention.

Survey 52

Survey Feedback User Experience Communication 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. At the same time, it is also what most companies are missing. How do you take action on customer experience? Listen to your customers. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

MARCH 24, 2023

It can also involve identifying and pursuing potential mergers and acquisitions or strategic partnerships to expand a company’s reach and capabilities. The goal is to create long-term value for the company by increasing its market share, revenue, and profitability.

Return on Investment 78

Return on Investment Social Media Sales Metrics 78

CSM Magazine

DECEMBER 8, 2022

Struggling with inflation and economic uncertainty, 56 percent of shoppers indicated “value for the money” as one of the two most important factors impacting their loyalty to mass market retailers. The survey also reinforced the fiscal benefits of customer retention and keeping existing customers happy.

Retail 52

Retail Customer Experience Self Service Loyalty Programs 52

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. What is customer churn?

Effort Score 62

Effort Score Analysis Feedback Net Promoter Score 62

Currency Alliance

NOVEMBER 15, 2021

Commercetools partners with Currency Alliance to enable loyalty marketing in the age of composable commerce. Every company strives to build loyalty among its customers, but the methods to achieve the never-ending pursuit of loyal customers can vary widely. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

SurveySensum

SEPTEMBER 3, 2024

What drives your loyalty towards them? Perhaps it is the wide range of products they offer, or the discounts and special offers they run, or maybe their loyalty program is valuable for you, whatever is the reason that prompts you to go back to the brand and stay loyal to it, are all NPS drivers. Add some keywords related to it.

NPS 52

NPS Analysis Net Promoter Score How To 52

Thematic

AUGUST 29, 2024

Think of it as tapping into your customers' direct thoughts and emotions so you can deliver exactly what they want. Whether through surveys, reviews, or social media, VoC helps you turn customer insights into better business decisions. In this article we’ll delve into what Voice of Customer is and why it matters.

Voice of Customer 62

Voice of Customer Social Media Analysis Feedback 62

Retently

AUGUST 12, 2024

Understanding the Difference: Product Reviews vs. NPS Surveys Review and NPS tools both provide valuable customer insights, but they serve different purposes and offer distinct advantages. Review tools are primarily designed to capture customer feedback after a purchase. Retaining customers and building loyalty is key.

Ecommerce 78

Ecommerce NPS Retail Software 78

Currency Alliance

JUNE 22, 2017

A year that could see a tipping point for customer loyalty programs. We’ve seen plenty of articles over the last couple of years about how the traditional loyalty program is falling short. We need to ask ourselves – do traditional drivers of customer loyalty still apply to the modern consumer?

Loyalty 40

Loyalty Loyalty Programs Social Media Brands 40

Currency Alliance

MAY 9, 2019

The rapid evolution of the supply chain has allowed a few exciting technology companies to grow fast in recent years, unencumbered by irritants such as competitors, defined standards, and complex legacy priorities and business practices. Independent of market positioning, unique customer insight will become the primary competitive advantage.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

ChurnZero

MARCH 13, 2020

Looking at the inverse, if you use QBRs as a customer PIP to bring up past issues, you’ve waited too long. Proactive course-correction fuels customer retention. At ChurnZero, here are a few customer events that we track and act on immediately : Negative (red-flag) events: Data exports. Customer Success Around the Web.

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

SurveySensum

JULY 20, 2023

Let’s explore how customer feedback can help overcome 4 common challenges faced by them in the digital retail journey. Painpoint 1: Customer Churn According to a titled “ CallMiner Index ” U.S. companies lose $136.8 billion per year due to customers switching companies for reasons that could have been avoided.

Retail 52

Retail Feedback How To Self Service 52

Thematic

NOVEMBER 13, 2018

W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. In an extremely competitive world where customers demand a personalized experience, really knowing and understanding your customers is so crucial. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101