Company Customer Service Strategies Exceptional Customer Service Study 
Kustomer
SEPTEMBER 1, 2022
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. What Is Customer Service Strategy?
Kustomer
OCTOBER 14, 2020
It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, if the customer experience is tainted with one poor interaction, customer loyalty can be lost. 6 Ways to Maintain a Strong Customer Service Strategy.
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CSM Magazine
OCTOBER 18, 2022
A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Improve customer satisfaction.
InteractionMetrics
AUGUST 14, 2024
Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your customer service is either promoting your brand or driving your customers away. What Exactly is Customer Service Consulting?
ECXO
SEPTEMBER 4, 2024
How Stoic Philosophy Can Help You Up Your Customer Experience Game Stoicism in Customer Experience? If you read my previous articles, you know that I am a big fan of studying psychology and philosophy, as well as finding ways to apply these concepts in companies to improve customer experience. Yep, It Works.
Maru/HUB
FEBRUARY 2, 2018
This week we’ve been focused on customer service in the wake of new experiences in the way we shop, interact and provide feedback. An interesting study conducted by Aspect in 2017 revealed that amongst the 1,000 American consumers surveyed, nearly a third would rather clean a toilet than talk to customer service.
ShepHyken
FEBRUARY 14, 2018
If someone is willing to spend more, they will surely expect to get more value, and that value should be in the form of a better customer experience. A recent study by Aspect found that 52% of consumers said that they would pay more for “good” customer service while 66% will pay more for “great” customer service.
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