ShepHyken

JUNE 4, 2021

He discusses why first call resolution is important and what companies can do to resolve their customers’ queries in the first call. The authenticity of an organization very much depends on the quality of the customer support that it provides. What is first-call resolution (FCR)?

First Call Resolution 80

First Call Resolution System Self Service Management 80

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. That’s the average.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

Integrity Solutions

OCTOBER 27, 2021

A recent study showed more than half of those surveyed (58%) said their customer service expectations are higher today than they were before the pandemic. It’s smart business, too, considering 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.

Customer Service 69

Customer Service Self Service Banking Culture 69

Stella Connect

JANUARY 25, 2018

Below, we’ll share our predictions and explain what customer service and contact center leaders must factor into their plans. More Companies Will Make Customer Service a Strategic Priority. Assume that customers won’t give you a second chance. One strike and you’re out.

Self Service 40

Self Service Trends Customer Service Contact Center 40