InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. By responding to over 95% of negative reviews, their company guarantees that customer concerns are not just heard but addressed; the art of engaged, active listening.

Hospitality 260

Hospitality Call Center Retail NPS 260

Experience Investigators by 360Connext

FEBRUARY 25, 2020

How the smartphone is the number one competitor for every company, competing for the attention of individual customers. Entertainment. You need to reach inside of people to engage them, and the better you customize your goods and services to them, then the more engaging that experience that you can create. Aesthetic.

Engagement 162

Engagement Customer Experience Entertainment Hospitality 162

Gravy Analytics

APRIL 15, 2019

These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers… Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey.

Entertainment 64

Entertainment Travel Company Advertising 64

SurveySparrow

DECEMBER 13, 2022

So you’ve set up an Instagram account and have already grown an audience, but you want to know how to get more followers and increase engagement. But with so many companies competing for attention on the platform, how can you make sure your page stands out? Strategy tip #3: Engage with other users. Why Engagement Matters.

Tips 52

Tips Engagement Entertainment How To 52

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. From establishing clear objectives to delivering a memorable experience, every aspect of your event should be strategically orchestrated to reflect your company’s values and expertise.

Industry 95

Industry Tips Entertainment Transportation 95

SuiteCX

MAY 25, 2016

It is becoming ever more clear that companies are interested in improving the customer experience. However, there is some finesse required to engage with customers in this era of full inboxes and time-starved days. True engagement requires a dialogue between customer and company. Create compelling content.

Case Study 100

Case Study Study Customer Engagement Engagement 100

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. What role has Customer Experience (CX) played in the journey of your company?

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

CSM Magazine

APRIL 14, 2021

Over half of companies say they are unable to identify customers on their own website. Mapp , the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies. Data-driven customer experience strategies are crucial for success.

Company 52

Company Multi-Channel Analytics Study 52

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. This is the lead-in to today’s lesson, which is to understand the difference between experiencing a company or brand, and simply doing business with it. The concert examples are not unlike two companies competing for a customer’s business. Both are talented beyond words.

Customer Experience 83

Customer Experience Entertainment Customer Service Training Connections 83

ReviewTrackers

MARCH 1, 2017

Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young. Ford is Creating an Engaging Experience. Ford is transforming itself into an auto and mobility company.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. Moreover, a variety of opportunities exist to engage with travelers. Select your respondents.

Airlines 150

Airlines Loyalty Brands Industry 150

Michel Falcon Experience

APRIL 23, 2019

Disclaimer : I love Starbucks but I recognize that we share Starbucks stories, and companies like theirs, frequently. I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. What’s my secret?

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

West Monroe

FEBRUARY 13, 2024

Don shares his journey from finance to founding Satisfi Labs, emphasizing the role of AI in personalizing fan engagements and the future of digital consumerism in sports. The Premier League, Six Nations Rugby, Formula 1, and NASCAR all engaging with streaming services have further broken down geographical barriers.

Sports 98

Sports Tourism Entertainment Technology 98

TechSee

AUGUST 7, 2018

Visual engagement accomplishes this goal through simplifying and personalizing the customer’s experience. Visualization allows a customer to see the company’s physical space, as well as the look and professionalism of the company representative, which can be a determining factor in whether to pursue a business relationship.

Sales 95

Sales Tools Engagement How To 95

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. Brands can become better storytellers by being less company-focused and more customer-focused.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

CX Journey

MARCH 12, 2015

As companies focus inward to understand how to achieve their customer experience goals, the term “engagement” is often used interchangeably with “culture.” Employee Engagement: The “I” Point of View Employee engagement is the functional and emotional connection that employees have with an organization. Do I feel purpose?

Culture 80

Culture Engagement Employee Engagement Customer Centricity 80

GetFeedback

AUGUST 30, 2019

Unfortunately, many companies make the mistake of deciding that they know better than their customers. We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. We send a survey to every company who sends us an inquiry.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Maru Group

MARCH 30, 2021

Using our proprietary software, Maru/HUB , we ran a US-only study with this niche group through Maru’s Instant Qualitative platform which allowed us to efficiently moderate respondents over the course of three days and engage with topics centered around financial sentiment, travel, and wellness.

Financial 52

Financial Company Travel Entertainment 52

Optimove

MARCH 31, 2020

Since the outbreak of the novel coronavirus, we noticed a shift in the way leisure companies – travel and ticketing mostly – are approaching their customers. Now, these companies are using the power of segmentation to target their most valuable customers who will most likely stick around. That’s a smart second step.

Travel 52

Travel Tourism Communication Company 52

2020 Research

APRIL 8, 2024

And, companies should reconsider traditional educational requirements, as many Gen Cers educate themselves through more affordable means or in ways that give them flexibility with their time. Opportunities abound for both existing and new brands to engage Gen C in the development of these elements.

Connections 52

Connections Brands Fashion Entertainment 52

BlueOcean

OCTOBER 4, 2022

Anne Bibb, founder and CEO of Remote Evolution , says the companies who invest in the employee experience realize growth four times faster than those that don’t. And—most importantly—understand that a strong communication strategy looks different from one company to the next—there’s no size fits all. First, get back to basics. “If

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Bold360

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Trends Shaping Customer Engagement & CEM.

Self Service 52

Self Service Customer Engagement CEM Engagement 52

Calabrio

MARCH 24, 2020

Since then, we have seen a huge amount of engagement across our Teams channels, a reduction in the concern about working from home and rewarding online workshops with customers. One example is that we are recommending that companies should look at how they enable remote operations with self-service mobile apps for employees.

Leadership 130

Leadership Self Service Contact Center Entertainment 130

ECXO

APRIL 10, 2024

An unhappy customer might share their negative experience online, which could potentially damage a company’s reputation. The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection.

Connections 323

Connections Customer Experience Social Media Analysis 323

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

BirdEye

MAY 3, 2023

This ensures you find the platform that can give you the most engagement. Quality content engages your audience, showcases your expertise, and positions your brand as an industry leader. A shining example of a company that utilizes SEO effectively is Airbnb. They are also known to drive higher engagement and web traffic.

Marketing 87

Marketing B2C Social Media Multi-Channel 87

ThriveableBiz

NOVEMBER 13, 2023

It’s also a friendlier word to engage non-researchers in the value of the results. It’s all about personal engagement, NOT mass, shouty-selling. And in the digital & social-engagement economy, every business is essentially a media-publisher. Your content & ad campaigns are just like any entertainment brand.

Marketing 52

Marketing Entertainment Social Media Course 52

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. See the full presentation below: Key Takeaways: Embrace Real-Time Engagement: Evolving to streaming campaign orchestration allows for dynamic, real-time customer interactions.

Marketing 52

Marketing Customer Experience Sports CRM 52

CX Ahead

FEBRUARY 27, 2018

Centring the gaming experience around a motion-sensitive remote, the Wii brought a unique touch to entertainment , which pleased both new and existing customers. Here’s where Nintendo got design right: they put the gaming experience ahead of product specifications and performance. Hopes are high for the Switch to join this very select club.

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52

Storyminers

JUNE 3, 2022

More customers will want more to do (information, entertainment, service, repair, etc.) It measures how much value a company creates for their clients. Who do you think needs to own CX in a company? Which companies today do you think have great CX? than ever before. Which CX metrics do you think are the most important?

Trends 147

Trends Customer Experience Wireless Entertainment 147

TechSee

APRIL 28, 2020

The buzz around the concept has been building over the past few months, as companies embrace the possibilities of offering unified experiences. In the near term, these experiences will often be centered around immersive technologies such as AR, which has evolved beyond the entertainment space into a powerful customer service tool.

Customer Journeys 124

Customer Journeys Strategy Multi-Channel Omni-Channel 124

CSM Magazine

DECEMBER 8, 2016

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. How Net Happiness Score is measured. About the Author.

Survey 0

Survey Engagement Entertainment Employee Engagement 0

CSM Magazine

JANUARY 13, 2022

Even as people are watching more video entertainment at home and investing in entertainment systems that make some theaters blush, movies are constantly breaking new records. Insurance companies can use short videos to explain confusing terms like life insurance beneficiary and contingent beneficiary. Customer Engagement.

Video 52

Video Entertainment Insurance Software 52