BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CSM Magazine

JUNE 29, 2021

Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Both customer and company will benefit from this. Move to Multi-Channel. The main customer support channels are now: Live chat. Social media.

Financial 52

Financial Self Service Customer Service Social Media 52

NetBase

MARCH 2, 2020

So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Nicki walked our audience through several examples connecting social conversations with changes in public opinions and beliefs as well as measuring the impact of the media narrative pulling through on social.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

JUNE 12, 2023

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. This type of fraud typically involves various techniques like social engineering, phishing, and account takeover schemes.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

Comm100

OCTOBER 8, 2016

But 68% of consumers will not go back to a provider once they’ve left, and 80% of them believe the company could have done more to retain their business in the first place. Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

BirdEye

AUGUST 20, 2024

But with so many HVAC businesses vying for attention, how can you ensure that your company is the one they call when the temperature rises or falls? In this guide, we’ll explore the most impactful HVAC marketing strategies, including SEO, social media, and email marketing, to help you grow your business and stay ahead of the curve.

Strategy 59

Strategy Marketing Social Media Chatbots 59

BirdEye

NOVEMBER 16, 2023

Be more active on social media 5. Partner with sustainable construction and architecture companies 16. Host real estate finance seminars and masterclasses 22. Promote virtual events through social media, email newsletters, and local community platforms. Include an AI chatbot for instant response 2.

Chatbots 111

Chatbots Social Media Consulting Financial 111