NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. It’s a process that can only be accomplished with the help of social analytics tools.

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? Our “personal narrative” theme makes short work on this challenging goal, offering companies amazing insight into the loves (and hates) of consumers. as of June 20.

Retail 98

Retail Consumers Social Media Apparel 98

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. Better understand customer experience and the consumer journey. And that last bullet will drive ways to reconnect with consumers and re-energize confidence. Is your brand doing everything it should be to capture the EMEA market?

Social Media 53

Social Media Report Survey Marketing 53

NetBase

JUNE 10, 2019

They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Consumer preferences (unmet needs, or just areas to pay closer attention to over others in the moment). Social Insight & Competitive Advantage. Against what?

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

Second to None

FEBRUARY 8, 2019

It is an irrefutable fact that social media has penetrated the corporate domain. So, what are the benefits of implementing social media into your customer service strategy? Social media offers an efficient way for businesses to offer rapid assistance on a familiar and easy-to-navigate platform.

Social Media 67

Social Media Customer Service Strategies Strategy Customer Service 67

InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn. We beat out giants like AWS, Google, and IBM in our product offering, and Qualtrics in product offering and strategy.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

MARCH 11, 2024

Feedback Collection: The feedback is then collected by the company through various channels such as surveys, reviews, social media, customer service interactions, and more. Social Media Monitoring Understanding the importance of social media marketing is another way to implement a successful feedback loop.

Feedback 195

Feedback Net Promoter Score Customer Experience Social Media 195

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. When social audiences turn on you, they turn quickly.

Social Media 54

Social Media Report Analysis Analytics 54

CSM Magazine

SEPTEMBER 29, 2020

Social media allows millions of viewers to enjoy your content with just one click! The first thing that the viewer will see is either the title, thumbnail, or caption depending on the social media platform that you’re posting your video on. Consistency is crucial when building your social media platform!

Social Media 52

Social Media Video Tips Engagement 52

NetBase

AUGUST 31, 2020

Consumer sentiment often follows the news cycle, but not always. And it’s important for brands to capture distinct consumer and news media conversations to see where those differences lie, as it can inform your next move. Consumer COVID Conversations Are Shifting. What are consumers/media saying that’s different?

Consumers 70

Consumers Social Media Travel Comparison 70

Lumoa

FEBRUARY 9, 2023

In comparison to traditional marketing or advertising, CGC is an authentic and important part of a robust content strategy. It is trusted by 92% of consumers. Personalization Personalization means providing a customer experience that is tailored to the individual’s consumer preferences and specific needs.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

NetBase

JULY 24, 2019

Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails.

Social Media 78

Social Media Analysis Tools Effort Score 78

SurveySparrow

NOVEMBER 1, 2020

So we decided to do a SurveyMonkey vs SurveyGizmo comparison for you to decide which online survey software to look out for this year. . Without further ado, lets dive deep into the SurveyMonkey vs SurveyGizmo(currently Alchemer) comparison. . We are living in a time where collecting customer feedback is extremely easy. SurveyMonkey:

Comparison 59

Comparison Survey Net Promoter Score Analysis 59

Lumoa

DECEMBER 15, 2022

VoC analytics improves products, services, and processes to meet consumer expectations better. they could then write an informative blog post or create helpful social media content to attract more potential clients. Plus, look at how to create a VoC strategy from scratch in five simple steps. But you have to do more than listen.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

NetBase

SEPTEMBER 13, 2019

And reaching target consumers can seem impossible in a sea of competitors with wider reach and extensive resources. But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. Marketing success can feel elusive some days.

Social Media 53

Social Media Analysis Marketing How To 53

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. Regular testing and refinement are time-consuming but crucial for improving model accuracy. These sources can include CRM systems, customer feedback questionnaires , and social media.

Customer Retention 195

Customer Retention How To Analysis ROI 195

SurveySensum

JULY 2, 2024

According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback. Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions.

Comparison 52

Comparison Tools Feedback Multi-Channel 52

NetBase

MAY 1, 2019

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Updated May 2019. Here’s an overview of what we’ll cover.

Social Media 43

Social Media Report Analysis Analytics 43

NetBase

OCTOBER 10, 2019

And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! Brands can plot them in a timeline view, like this: And create comparisons between different measurement criteria over time or just in general. YouTube, by the Numbers. Enjoyable videos.

Social Media 53

Social Media Analytics Marketing Video 53

NetBase

JANUARY 1, 2019

View anything from popular hashtags and emojis, to Net Sentiment and Brand Passion, to understand the depth of consumer love about emerging topics, or to spot influencers gaining sudden ground. With data coming in real-time, you can be first to leverage a viral meme, or respond to a consumer need before your competitors do.

Social Media 62

Social Media Tips Banking Sports 62

QuestionPro Audience

FEBRUARY 15, 2018

and they are the fastest growing segment of technology consumers. Whereas millennials consume the trending technology and move on to the next, baby boomers are different. From researching, price comparison, and booking travel, it is all the click of a button away. TRAVEL 84% of boomers book their travel online.

Company 186

Company Travel Comparison Social Media 186

CSM Magazine

NOVEMBER 13, 2024

With its short, interesting movies that seem to grab consumers almost instantaneously, TikTok has gone global. The Psychological Hooks of TikTok One of the most often used social media sites globally, TikTok has rapidly gained popularity, and its success is not by chance. Still, what drives this compulsive platform?

Video 52

Video Trends Comparison Social Media 52

GetFeedback

DECEMBER 21, 2018

consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. billion per year due to avoidable consumer switching. consumers say they’d share more personal information with a company that offers a great experience. ( CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

NetBase

JULY 27, 2020

But since COVID-19 hit, brands are considering fewer choices for consumers. But what will be cut and what do consumers think? 70% of consumers want to support brands they know are tackling social and environmental issues. 70% of consumers want to support brands they know are tackling social and environmental issues.

Consumers 59

Consumers Brands Comparison Social Media 59

Experience Investigators by 360Connext

JUNE 8, 2021

If you don’t, then collect whatever feedback you can from inputs like social media and product reviews. It might be easy to dismiss that if you are in a business that serves other businesses instead of individual consumers. Contact center agents, for example, hear about frustrations caused by comparisons to the competition.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

Retently

JUNE 28, 2022

Ask customers to spread their love on social media. Give them direct links and ask to share their satisfaction on social media. Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. Great feedback? You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Lumoa

SEPTEMBER 16, 2022

Industry Benchmark (Relative method) – A good comparison marker against competitors. In a recent study , at least 49% of consumers are now saying that they are willing to talk about their positive experiences on social media compared to the 30% of those who will post something negative. 20 means favorable.

Net Promoter Score 195

Net Promoter Score NPS Effort Score Comparison 195

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. In this blog post, we’ll delve into the Podium vs. Birdeye comparison, exploring how Birdeye stands out as the superior choice over Podium. Get started for free WATCH DEMO 10.

Social Media 64

Social Media Multi-Channel Comparison Analysis 64

BirdEye

AUGUST 31, 2023

The popularity of social media platforms as a commercial medium is on an upward trend. Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. A considerable percentage of it goes to social media commerce activities.

Social Media 59

Social Media e-support Advertising Comparison 59

Thematic

JULY 11, 2024

" "How do social media users express their opinions about a specific product?" It might reveal themes like "value for money," "environmental concerns," or "comparison to meat-based burgers." count the frequency of specific words or phrases in online reviews and social media posts.

Analysis 62

Analysis Social Media Trends Comparison 62

CSM Magazine

NOVEMBER 15, 2024

The right slogan resonates with both staff and consumers, setting the tone for a positive and fruitful relationship. Benefits of Effective Slogans: Memorability: A catchy slogan ensures that customers remember the brand long after an interaction Trust Building: Slogans that emphasize reliability and care can help foster trust among consumers.

Customer Service 52

Customer Service How To Social Media Culture 52

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. In this blog post, we’ll delve into the Podium vs. Birdeye comparison, exploring how Birdeye stands out as the superior choice over Podium. Get started for free WATCH DEMO 10.

Social Media 52

Social Media Multi-Channel Comparison Analysis 52

BirdEye

NOVEMBER 14, 2023

According to our research : Consumers research a local business before making a purchase 68% of the time. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. General review sites 1. And for good reason!

Financial 59

Financial Banking Social Media Comparison 59

Kayako

MARCH 14, 2022

70% of consumers choose companies that deliver excellent customer service. Consumers have wide-open social media platforms to share their experiences in today’s marketplace. A negative experience damages Word of Mouth referrals, but negative social media posts amplify the issue. Customer Churn.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

NetBase

JULY 17, 2020

Differentiating your brand requires next level consumer understanding. And NetBase Certification helps brands and agencies become expert at this through targeted, in-depth explorations of social analytics capabilities. Capturing consumer verbatims to see precisely what they love and hate. Let’s see why!

Consumers 52

Consumers Analytics Social Media Analysis 52

ReviewTrackers

AUGUST 5, 2020

Consumers like visiting because it feels nice to try out new products in a warm, welcoming environment. Now, consumers are more actively involved in the process. Empowered by technology, consumers do more research than ever before buying. Consumers want to know your product is really that good. Social Media Link ).

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122