Talkdesk
MARCH 9, 2017
When it comes to making a decision about which contact center software to use for your team, the choice often comes down to two different solutions. Recently, G2 Crowd reviewed the contact center software industry, collecting reviews from individual users and synthesizing the results into overall ratings.
BlueOcean
JANUARY 23, 2024
It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways. Once upon a time, agents simply had a phone. Price per seat quickly adds up.
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BlueOcean
NOVEMBER 6, 2019
It’s a question we get asked a lot, and it’s one of the hardest ones to answer because it’s rare and challenging to determine a true apples-to-apples comparison, especially when there are intangible impacts like damage to brand when things go sideways. Once upon a time, agents simply had a phone. Price per seat quickly adds up.
ShepHyken
APRIL 8, 2022
Research shows that brands with the strongest omnichannel client engagement techniques hold 89% of their customers, in comparison to 33% of customers held by companies with powerless techniques. Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise.
NobelBiz
NOVEMBER 27, 2023
Standardization : Uniform call log formats facilitate easier analysis and comparison. CRM Integrations: Call logging software should seamlessly synchronize with CRM platforms, enabling businesses to access customer information directly from the call logs. Want to learn more? Get in touch with one of our experts here.
NobelBiz
JANUARY 10, 2022
They serve as the foundation for monitoring your activities, analyzing your position in comparison to the competition, and most importantly identifying areas for improvement. CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively.
Talkdesk
DECEMBER 5, 2017
At Talkdesk, we believe the future of the intelligent contact center involves voice analytics that transcribe your conversation to identify important moments. If your contact center isn’t planning to use voice analytics to assist with sales calls, you might be letting this wave of AI enablement tools pass you by.
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