Optimove

JANUARY 6, 2022

In comparison, Acquisition VS Retention is a much newer concept. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.

Loyalty Programs 98

Loyalty Programs Ecommerce Advertising Loyalty 98

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Optimove

JANUARY 6, 2022

In comparison, Acquisition VS Retention is a much newer concept. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

BirdEye

APRIL 7, 2023

By tracking the right marketing KPIs, you can course-correct, amplify suitable campaigns, and achieve higher goals. Regularly assess how your sales revenues are performing in comparison to your losses. Customer retention rate As much acquisition is important, retention is cheaper and more substantial in the long term.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

SurveySparrow

MARCH 29, 2023

Build product comparison charts. In fact, a sale is the beginning of the customer experience process. The objective should be to maximize your ROI from the customer. Metrics like customer lifetime value (CLV) tells you how much business your customer brings over the course of their association with you.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52