3 Key Rules for Building Trust with Customers When Gathering Insights
ThriveableBiz
NOVEMBER 13, 2023
And for your insights program to be an effective marketing touchpoint, customers must feel respected and safe, as in any relationship. But people always try to guess anyway, and any brand comparison questions will narrow the field considerably. If not overwhelmed, by an endless stream of metrics, KPIs, Net Promoter Scores etc.
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