Retently

OCTOBER 23, 2024

Add Product Recommendations : Help guide undecided customers with personalized recommendations based on their browsing and purchase history. electronics, furniture, appliances or seeds, as it’s the case of Epic Gardening ), it may take a few months before customers can fully assess the product’s functionality and durability.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal. It often has a great CX and UI.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

DECEMBER 20, 2022

This article shares the lowest hanging fruit for keeping customers engaged and delivering more profit to the bottom line. During 2023, brands will make it easier for more customers to realize value from loyalty program participation. embedding loyalty mechanics across the business.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySensum

JUNE 1, 2023

Factors to Consider while Benchmarking NPS in Retail When done correctly, NPS can yield fruitful results and enhance customer experience. Industry Comparison: When benchmarking your NPS, it is essential to consider your industry. Each industry has its unique characteristics, customer expectations, and competitive landscape.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. But how to make that happen?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. But how to make that happen?

Retail 52

Retail Survey Tools Customer Experience 52

ProProfs Chat

MAY 6, 2020

Goes on to show how important service experience is for customers. Loyal customers spend 67% more than new customers. (Source: Edelman ) Tweet this. Apparently, loyal customers tend to spend more in comparison to new customers. Thus, the best decision on their part to provide seamless customer experience.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

BirdEye

APRIL 7, 2023

Regularly assess how your sales revenues are performing in comparison to your losses. Conversion rate measures the percentage of people who complete a desired action based on your marketing efforts. Knowing how each demographic performs helps you to gain a deeper perspective of your sales revenues. Regular cadence.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

SmartKarrot

AUGUST 12, 2022

Additionally, ChowNow also helps restaurants grow their business and customer base in two –. Two: ChowNow has a commission-free marketplace where restaurants can interact with new customers without having to pay huge margins. Note: The comparison is from the perspective of restaurants (not eaters/ customers).

Comparison 10

Comparison Transportation Industry Loyalty Programs 10

SmartKarrot

DECEMBER 4, 2020

One of the major comparisons between any two values in customer success is that of customer acquisition cost and customer lifetime value. By measuring the ROI on customer success, when you are able to show how CLV is growing larger than the CAC, your business valuation goes higher. Customer Retention.

ROI 10

ROI Measurement Customer Success Chief Customer Officer 10

Retently

JUNE 28, 2022

After you’ve reviewed a Promoter’s feedback, reach out to them directly and tell them how much you’d appreciate them sharing their thoughts with others: If you’re an upcoming startup with entrenched competitors, ask if they could upvote you on comparison websites like AlternativeTo or G2Crowd.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. From a standing start of zero customer data some 20 years ago, brands became able to incentivize desired behaviors in highly-predictable customer segments. Value, that is, to a minority of highly-frequent, high-spending customers.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40