Comparison Customer Relationship Management Exceptional Customer Service Multi-Channel 
Kustomer
FEBRUARY 29, 2024
Reporting and analytics Like most customer service software, Gorgias includes an in-built reporting and analytics feature. However, it is rather basic in comparison to its alternatives. Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue.
Kustomer
FEBRUARY 19, 2024
is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Kustomer’s self-service feature is designed to be seamlessly integrated within the customer’s conversation flow, ensuring that context is maintained across different channels.
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