CSM Magazine

OCTOBER 25, 2023

Comparisons : Being able to compare and contrast with similar products or brands. Potential Issues : Awareness of common customer concerns or misconceptions. Here are some of the key areas to focus on: Active Listening : Truly hearing what the customer is saying, asking clarifying questions, and showing genuine interest.

Exceptional Customer Service 52

Exceptional Customer Service Retail Training Customer Service 52

NobelBiz

NOVEMBER 27, 2023

Call logs capture customer numbers and contact details, enabling businesses to maintain a comprehensive database of customer interactions. This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

Kustomer

FEBRUARY 29, 2024

Reporting and analytics Like most customer service software, Gorgias includes an in-built reporting and analytics feature. However, it is rather basic in comparison to its alternatives. If you’re already using HubSpot, it also makes sense to consider exploring HubSpot Service Hub.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time. Freshdesk Overview Freshdesk , a flagship product of Freshworks Inc.,

Self Service 52

Self Service Software Knowledge Base Social Media 52