Playvox

JUNE 28, 2022

Omnichannel contact center software has evolved to include unified routing and interaction histories that are available from one channel to another, making the relevant customer history available to agents at all times. Related Article: What is Workforce Engagement Management? And Why It Matters).

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NobelBiz

MAY 16, 2023

hosted) call centers with 500 seats report saving an average of 43% while also reporting 27% less downtime. It’s not hard to see why hosted technology comes on top when compared to the legacy brick-and-mortar call center model. Let’s look at some of the most obvious competitive advantages. Let’s see why.

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NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

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NobelBiz

MAY 16, 2023

hosted) call centers with 500 seats report saving an average of 43% while also reporting 27% less downtime. It’s not hard to see why hosted technology comes on top when compared to the legacy brick-and-mortar call center model. Let’s look at some of the most obvious competitive advantages. Let’s see why.

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Contact Center Customer Service Contact Center Software Call Center 40

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. This ultimately impacts the quality of the customer service they provide.

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NobelBiz

NOVEMBER 15, 2022

For example, you can quickly push notifications and create one-click on-call hotlines to manage complaints, engage with customers, or connect with service agents. Efficiency and consistency are the cornerstones of successful call centers. User-friendly, easy-to-manage software may save training time and improve quality.

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