Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). The post Building a Mobile App?

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. They need and want websites that are easy to navigate, have quick load times, and offer a personalized experience.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Currency Alliance

MAY 9, 2019

Of course, until a few years ago, there was no “mobility sector”. Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Independent of market positioning, unique customer insight will become the primary competitive advantage. The shake-out. Over $2.5b

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

West Monroe

JANUARY 23, 2022

The answer is nuanced, of course. Healthcare providers bounced back from the dramatic slowdown in elective procedures in 2020 and weathered pervasive uncertainty, in part thanks to massive spending by the federal government (and, of course, Herculean efforts by clinicians and nonclinical staff alike). Revenue stream diversification.

Healthcare 52

Healthcare Multi-Channel Consumers Trends 52

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. Intrusive to the user experience. Advantages and disadvantages of offline surveys. Non-intrusive.

NPS 95

NPS Survey Multi-Channel Chatbots 95