Talkdesk

APRIL 23, 2020

Our expectations as customers have been growing and are now higher than ever. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count. From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further.

Contact Center 52

Contact Center Virtual Agent Competitive Advantage Innovation 52

SurveySensum

SEPTEMBER 23, 2024

A CX tool can keep you in tune with customer needs, allowing you to refine interactions based on their feedback. This helps you reduce customer churn and boost loyalty. The right CX tool can be your competitive advantage. Ready to find the perfect tool to elevate your CX? Looking for alternatives to Qualtrics ?

Tools 52

Tools Customer Experience Omni-Channel Social Media 52

Chattermill

MAY 12, 2019

Through these interviews, Michelli came away with a set of fundamental principles, such as the importance of understanding the customers’ changing expectations, developing a training program centered around CX and a consistent experience across hotels, and empowering employees.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56