ChurnZero

JUNE 14, 2023

Don’t let your customer success team go into 2023 with substandard tools. You wouldn’t expect your sales team to sell without their CRM or your marketers to drive leads at scale without marketing automation. When choosing your platform, think beyond your customer success team. Operationalize your customer success team.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

CustomerSuccessBox

JUNE 13, 2022

Customer intelligence (CI) is becoming a prominent competitive advantage in this age of increased competition with other organizations. We already knew that customer-centricity is critical for any SaaS company’s success. However, there are other aspects to being a customer-centric company.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

InMoment XI

NOVEMBER 15, 2023

For example, a retail company can use analytics to identify which products are most popular during specific seasons, allowing them to optimize inventory and marketing efforts to meet customer demands accurately. Competitive Advantage : Companies that prioritize customer experience often outperform their competitors.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

Alida

SEPTEMBER 22, 2016

SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz. Use consumer insight through the product innovation cycle. RELATED STORIES: How DEWALT uses customer insight to accelerate innovation [customer story and video].

Innovation 100

Innovation Marketing Social Media Healthcare 100

BirdEye

MARCH 24, 2023

Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Identify your strengths Brand strengths refer to the value that your business delivers to your customers.

Return on Investment 89

Return on Investment Social Media Sales Metrics 89

SmartKarrot

AUGUST 12, 2021

AI-enabled analytics for vital customer insights. You can offer an optimal CX when you remember your customers and treat them with dedication, respect, and attention throughout their journey. You can measure the success of AI in more practical ways like ROI, new market opportunities, etc.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147