TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. BT – Customer-centric culture. BT has taken this opportunity seriously, instituting a company-wide customer-centric culture. Well, T-Mobile was awarded J.D.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. After all, when there are fewer places to work, fewer places where specific industry skills are valued, then why should the company create better wages and work cultures for employees? Reducing competition can have a similar effect on Customer Experience.

Wireless 113

Wireless Competitive Advantage Consulting Airlines 113

Michel Falcon Experience

JANUARY 10, 2019

I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. I’m an operator, just like you!

Training 151

Training Customer Service How To Employee Engagement 151

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customers That Stick

MAY 13, 2015

Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? Cable company leaders must invest in a customer-centric culture. But how long before that is at risk?

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Investment challenges to mobility were said to be: Data and file security.

Technology 40

Technology Return on Investment Wireless Transportation 40