Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement
Bold360
APRIL 12, 2021
As self-service tools improve, customer adoption is rising. . Today, customer tolerance for inconvenience is almost non-existent. Customers who simply demand faster and better support have become much more open to self-service options. Enhancing digital CX is giving businesses a competitive advantage. .
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