Competitive Advantage Customer Base Poor Customer Service 
GetFeedback
DECEMBER 21, 2018
Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. 42% of respondents have left a business due to poor customer service. (
TeamSupport
APRIL 26, 2019
Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. How to optimize the B2B customer experience for a competitive advantage. Rather, it will provide service teams with an opportunity to foster more one-to-one connections with their customer base.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
MARCH 11, 2025
But CX isnt just about making things easier its a major competitive advantage. That means a CX Manager isnt just responsible for handling customer concerns; theyre shaping how customers feel about the brand, turning one-time buyers into lifelong fans.
ijgolding
APRIL 21, 2015
These Days, it’s All About Competitive Advantage. Customers are more demanding, products are often cloned or imitated and markets have become “commoditised.” 70% of consumers are willing to spend an average of 13% more with companies providing excellent customer service. PART 2: What’s Your Competitive Advantage?
Retently
MARCH 10, 2022
If you set the right pace, opt for straightforward communication and are proactive in your attempts to convert simple features into business benefits, it will definitely add up to your long-term customer base. . Integrate support and marketing tools for a complete overview of the customer experience.
Vonage
JULY 21, 2015
In effect, a loyal customer can do your marketing for you. Put more time and effort into customer experience and you don’t need to spend as much time and money telling your potential customers how great you are – your existing customer base can do this for you. As a result, customer experience has become crucial.
Thematic
MARCH 26, 2025
Consider this: 73% of customers will switch to a competitor after multiple bad experiences That means businesses don’t get unlimited chances to make things right. Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Where Should You Collect Feedback From?
Expert insights. Personalized for you.
390 
Let's personalize your content